Pharmacy Systems Analyst

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Responsible for design, development, testing, implementation and maintenance of the new Epic Pharmacy system. Assists customers in identifying systems solutions to meet functional needs, streamline, and ensure patient safety and confidentiality. This position is responsible for achieving in-depth knowledge of Epic-Rx and Beacon software. The incumbent is responsible for working closely with the Informatics Pharmacy Clinical Specialist in the Pharmacy Department and with Nursing and Physicians to understand clinical workflows and tailor the system to support department/clinical needs.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. BS Pharmacy or PharmD required

2. Current Pharmacy Licensure

3. This position may require additional certification in support of the responsibilities of the position, which will be provided by WVUHS Information Technology. Certification completion will be required within four months of formal certification training completion.

EXPERIENCE:

1. Minimum two (2) years’ clinical experience, required.

2. Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. Hospital pharmacy experience preferred.

2. Minimum two (2) years’ experience working with Clinical IT applications, including design, testing, and troubleshooting problems and/or training, preferred.

3. Familiarity of application to be supported preferred.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Maintains an understanding of customer operations. Utilizes clinical and operational expertise to optimize design and use of information systems. Maintains presence in the customer department(s) supported on a regularly scheduled basis. Utilizes knowledge of operations/work flow to help ensure optimal system design. Utilizes knowledge of operations/ work flow to proactively suggest/implement changes to systems or to suggest changes as to how customers utilize systems in support of work flow, patient safety, confidentiality, etc.

2. Maintains a thorough understanding of supported applications, related interfaces and ongoing upgrades and enhancements. Demonstrates knowledge of upgrade and application changes. Defines and designs in conjunction with user departments, applications to meet on going specific needs. The definition process includes coding of tables, profiles, dictionaries, screens, report format tables, and adhoc reports.  Evaluates requests for department/system modifications and enhancements; includes making modifications and thoroughly testing before moving to production. Ensures quality and integrity of data. Works with customers to ensure effective and efficient use of supported applications. Responsible for the development and/or maintenance of thorough system related documentation.

3. Provides assistance in problem identification and resolution of daily production problems in a timely manner. Analyzes production problems, takes appropriate correction action, and follows up on problems to ensure they have been resolved. Analyzes, reviews, and alters tables, profiles, dictionaries, screens, report format tables, or databases to increase operating efficiency or adapt to new requirements. Provides documentation (ServiceWise) to his/her manager on production problems and the corrective action taken. Replaces, deletes, or modifies system build to correct errors. Notifies appropriate contact person(s) concerning databases and related interfaces. Accepts on-call responsibilities and responds with action, either by phone call or on-site as defined by Departmental Policy.

4. Investigates vendor application packages and participates in system selections. Utilizes various industry resources (journals, internet, conferences, user groups, etc.) to stay current on vendor offerings and features/functions that might meet the needs of the customers/organization. Assists customers with identifying functional requirements for the RFP/RFI. Assists in the deve