Manager, Software Engineering (M3)

See yourself at Twilio

Join the team as Twilio’s next Software Engineering Manager!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead a team of software engineers working on Twilio’s Conversational and Voice Intelligence features as part of growing our investment in utilizing artificial intelligence to support communications. The role joins an established team of software and machine learning engineers based in the US and EMEA building these features.

Responsibilities

In this role, you’ll:

• Lead a team of talented Software Engineers to build features to delight customers.
• Work with engineers in developing technical designs and blueprints.
• Own, oversee and drive improvements to software development life cycle and delivery processes.
• Collaborate with Product Management to design products & features.
• Engage with Customers to understand their needs, delights and frustrations.
• Ensure a high operational standard to meet Twilio’s SLOs and Customers expectations
• Provide coaching, mentorship and guidance to foster professional and personal growth.
• Contribute to the recruitment, onboarding, and training of new engineering team members.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in software engineering building highly available enterprise applications
• 1+ year of hands-on experience leading, managing and developing software engineering teams
• Experience building distributed systems deployed onto cloud environments
• Ability to manage software development projects through their full lifecycle
• Excellent communication and organizational skills
• Experience ensuring operational excellence and systems reliability.
• Bachelor or Master's degree in Computer Science, Engineering, Mathematics or a related field, or equivalent training, fellowship, or work experience.

Desired:

• Experience building machine learning powered software and with MLOps
• Knowledge of telecommunications

Location

This role will be remote in the USA, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidat