Sr Director, Product Management (Product Services)

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and Linkedin!

As Sr. Director, Product Services, you will lead Alkami’s Product Services area, a function that spans both request-driven enhancements across all clients as well as strategic development through client-sponsored dedicated teams. Your mission is to deliver value through scalable, repeatable and consultative product engagements that complement and accelerate Alkami’s broader platform strategy.

This is a highly cross-functional and strategic role that requires strong leadership, operational excellence, client empathy and deep understanding of SaaS-based product delivery. You’ll oversee globally distributed teams of product managers and business analysts across the U.S. and India, and will be instrumental in building an integrated development model that delivers outcomes while scaling efficiently.

This role reports to the VP of Product Operations.

Essential Duties/Responsibilities:

• Lead Product Services strategy: Own the vision, operating model, and roadmap for both shared, team-based and client-sponsored development services.

• Run as a business: Manage Product Services with full P&L responsibility—designing revenue models, pricing frameworks, and delivery structures to grow and scale efficiently.

• Client-centric delivery: Build consultative relationships with key digital banking clients to shape development backlogs, understand evolving needs, and translate requests into scalable, platform-aligned solutions.

• Cross-border team leadership: Manage high-performing, distributed teams in the U.S. and India. Establish a unified, collaborative, and efficient operating model to maximize productivity, knowledge sharing, and execution velocity.

• Agile and scalable execution: Promote agile ways of working, empower teams to own their delivery, and implement frameworks for estimating, planning, tracking, and reporting on outcomes.

• Bridge to product strategy: Work closely with product vertical leaders to share insights from services engagements that inform roadmap priorities, reduce implementation cost, and enhance product-market fit.

• Operational excellence: Define KPIs for utilization, velocity, client satisfaction, and impact. Set up governance practices and tooling to track and improve delivery efficiency.

• Sales and go-to-market support: Collaborate with Sales and Customer Success teams to scope opportunities, support solution design, and align delivery commitments with client contracts.

• Cross-functional alignment: Build relationships and effectively collaborate with Alkamists across Product, Sales, Customer Success, Support and Engineering Teams to deliver against customer needs with a holistic mindset.  

• Mentorship and talent development: Build career paths and cultivate a high-performance culture for product managers and business analysts; promote continuous learning, feedback, and growth.

Performance Indicators

• Client Satisfaction & NPS: Maintain high levels of client satisfaction and Net Promoter Score (NPS) across both sponsored and shared team engagements.

• Delivery Velocity: Improve cycle time and throughpu