Access Optimization Analyst III - Epic Cadence

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Access Optimization Analyst III - Epic Cadence

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

Access Operations Support-Clinical and Operational Improvement

                      

Job Code

T98893

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as an Access Optimization Analyst, being a caregiver starts in the office. In this role, you will act as an advocate for access projects across the system, identifying barriers to achieving operational excellence. You will coordinate and implement change requests to the enterprise-wide EPIC systems to provide the best possible access process as well as integrate new physician practices into front end EPIC Systems. 

A caregiver in this role works remotely across the U.S., Monday through Friday from 8:00 a.m. – 5:00 p.m., with travel up to 5% of the time.

A caregiver who excels in this role will:   

• Be responsible for EPIC access projects, including planning, obtaining customer input and projecting resource requirements. 

• Manage physician practice integration into front-end EPIC systems including discovery, design, testing, implementation and optimization. 

• Analyze the impact on operational workflows, determine if requests are viable, and ensure requested changes conform to the Institute design. 

• Lead internal communication to ensure EPIC design and build standardization while continuously improving access. 

• Maintain the ongoing service relationship between the IT department and its direct application customer. 

• Lead change requests and analyze all possible impacts that will result from the requested change. 

• Verify Institute gatekeeper change approval and validate requested changes in production. 

• Verify accuracy of questionnaire and/or decision tree flow after implemented change.  

• Lead EPIC testing and validation efforts. 

• Assess priority of requests based on urgency of need, time requirements, project constraints, user efficiency and training needs. 

• Make recommendations of best practices while proactively seeking new system functionality and technology. 

• Work through complete project cycle from project identification through implementation. 

• Analyze flow processes and recommend ways to reduce steps and increase efficiency using technology. 

• Plan, schedule, and manage multiple projects. 

• Serve as the technical Subject Matter Expert (SME) for Epic Cadence scheduling design and access-related workflows.

• Responsible for developing, maintaining, and optimizing scheduling solutions that support patient access, provider scheduling, and operational goals.

• Partner with operational, Access Transformation, and ITD technical teams to standardize workflows and provide functional guidance.

• Implement enhancements and ensure scheduling solutions align with enterprise standards, best practices, and organizational objectives.

Minimum qualifications for the ideal future caregiver include:   

• Bachelor’s Degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or a related field and four years of EPIC system experience in an outpatient setting (preferably in an academic medical center)

• OR four years of experience supporting EPIC applications that includes optimizing

• OR High School Diploma/GED and eight years of experience in IT or a related field