Program Manager

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary

The Global Regulatory Affairs Office (GRAO) is responsible for overseeing the enhancement of our risk management and controls, remediation of regulatory and audit findings and the administration of regulatory affairs, including establishing a centralized and sustainable connection point for global regulatory communications, ensuring preparedness for examinations.

This Program Manager role reports to the GRAO Program Management Office (PMO) that is responsible for day-to-day enablement of the GRAO strategy.  The primary responsibility of the Program Manager is to provide strategic leadership, risk expertise, and cross-functional influence necessary to drive PMO initiatives forward. These projects involve delivery of critical strategic program management capabilities that impact multiple business units or disciplines that execute the GRAO strategy.  The role holder will manage multiple priorities in a fast paced environment and exercise good judgment in a variety of situations. The Program Manager must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion and attention to detail.  The ideal candidate will have a track record of working with diverse, cross-functional teams and facilitating needs from stakeholders across the organization.

Major Duties

• Ability to provide proactive leadership in addressing complex business challenges and regulatory requirements critical to the success of the program.
• Ability to translate and operationalize project/program requirements into strategic solutions.
• Ability to communicate effectively to ensure there is a clear and concise understanding of expectations.
• Execute and maintain best practices, standards and toolkit to strengthen capabilities around execution of complex cross-enterprise programs.
• Effectively liaise between cross-functional stakeholders to align around common objectives.
• Continuously improve and optimize projects towards efficiency, productivity and quality standards.
• Maintain program objectives; risks; issues and overall status to multiple levels of the organization.
• Manage the project with a forward-looking mindset, i.e., proactively anticipate any potential issues, prevent them and/or define pragmatic contingency plans.
• Proactively manage dependencies, ‘reusable assets’ (components of the solution that have been already built elsewhere), roadblocks and learning points (i.e., milestones defined to resolve any uncertainty that the team might be dealing with).
• Timely escalate and relentlessly pursue resolution of any roadblocks with a clear, end-to-end ownership mindset.
• Develop and control deadlines, budgets and activities pertaining to the supported projects.
• Responsible to maintain timely packaging and archival of completed deliverables
• Demonstrates flexibility and agility to pivot to new and/or changing program priorities
• Ability to work with multiple partners in cross-functional groups at various levels throughout the organization
• Maintains confidentiality of correspondence records, presentations and reports in a central repository system
• Prioritizes and handles multiple projects with accuracy
• Delivers a work product that requires minimal revision
• Able to facilitate discussions and reach decisions

The ideal candidate should have a fair amount of the following:

• A College or University degree and deep understanding of project management and portfolio management tools, techniques and methods (i.e., what good looks like), change management principles and how to build high-performing teams
•  Relevant industry knowledge is required (financial risk, non-financial risk, regulatory and/or compliance)
• Technical skills: Outlook, Teams, Microsoft Office 365 suite required (advanced with Excel, Word, SharePoint, PowerPoint, MS Project).
• Excellent oral and written communication skills are required
• Self-motivated, highly flexible and adapt