Assistant Director of Housekeeping

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.

About the role

The Assistant Director of Housekeeping plays a key leadership role within our Residence Club, inspiring a high‑performing team and elevating the experience of every owner and guest. This dynamic position oversees the immaculate care of all residences, public spaces, and back‑of‑house areas, ensuring they always reflect the warmth, comfort, and luxury of our Club. In partnership with Laundry operations, this leader drives exceptional service, fosters team growth and empowerment, and upholds strong operational and financial performance—bringing our hospitality standards to life every single day.

What you will do

• Department Leadership: Manage, train, schedule, and evaluate all Housekeeping staff. Conduct interviews, performance evaluations, and corrective actions as needed. Promote communication and teamwork across the department.

• Operational Excellence: Oversee daily operations to ensure rooms and public spaces meet Four Seasons standards. Assign daily tasks, monitor productivity, and inspect all areas of responsibility. Establish detailed cleaning and preventive maintenance programs to preserve the quality and appearance of all furnishings, fixtures, and equipment.

• Guest Service: Handle all guest and owners interactions with the highest level of professionalism. Respond promptly and accurately to guest requests and special requirements, resolving concerns effectively. Coordinate Housekeeping services for Residence owners as needed.

• Financial Management: Support departmental financial goals by monitoring labor, supply, and contract expenses. Maintain accurate inventory records for linens, uniforms, and supplies. Participate in periodic inventories and recommend corrective actions. Assist in preparing the annual labor and operating budgets and propose capital expenditures.

• Safety and Compliance: Promote and enforce safe working practices, proper chemical handling, and equipment maintenance. Respond swiftly and effectively to all safety or emergency situations.

What you bring

• College degree, preferably in Hotel Management.

• Minimum of 3 years in a supervisory role and 2 years in a Housekeeping Department position

• Laundry experience preferred

• Proven ability to motivate and lead a large, diverse team.

• Excellent communication, leadership, and organizational skills.

• Strong financial acumen and ability to adapt to changing business needs.

• Innovative mindset with a strong commitment to Four Seasons standards and values.

• Strong community relations and engagement.

• Hands-on leadership style with the ability to inspire excellence.

• High attention to detail and passion for guest service.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Exclusive discount and travel programs with Four Seasons Hotels and Resort