Systems Engineer II/III

Description

PUYALLUP TRIBAL HEALTH AUTHORITY, located in Tacoma, Washington is seeking an experienced Systems Engineer.

“It is the mission of the Puyallup Tribal Health Authority to provide quality healthcare and promote wellness in a culturally appropriate manner.”

We offer an outstanding workplace, competitive market based salary, and benefits packages including:

• Monday – Friday schedule
• Medical/Dental/Vision benefits – monthly premiums paid 100% for employees
• 18+ annual paid holidays
• Generous paid sick and vacation accruals
• 401(k) with annual profit sharing
• Life & AD&D insurance coverage
• PTHA is an approved loan repayment site for various programs
• Employee Assistance Program
• Excellent work/home life balance

GENERAL FUNCTION: Responsible for computer system engineering, including architecting, designing, installing, testing, and configuring Puyallup Tribal Health Authority’s (PTHA’s) computing systems used for the transmission of voice, data and video in a secured format. In addition, this position is responsible for IT infrastructure assets including but not limited to: hardware software, telecommunications, and wireless systems to ensure the overall performance and availability to PTHA users.

ESSENTIAL JOB FUNCTIONS:

• Responsible for performing system configuration, implementation, redundancy checks and technical support on a daily basis.
• Responsible for technology design, review, implementation, documentation, and cross training.
• Responsible for reviewing applications, clinical solutions, and other systems that are being proposed for purchase and implementation to ensure conformity with best practices and PTHA policies.
• Identify and implement appropriate enterprise level solutions as soon as possible when issues arise.
• As directed: Research, evaluate, test, recommend and support scalable solutions for PTHA’s computing environment
• Analyze and troubleshoot advanced problems on a daily basis, or sooner if needed.
• On a daily basis provide second level support to the Help Desk, I.T. Specialists, and System Administrator.
• Provide regular status updates as needed to end users regarding their projects and support requests. Updates are to be provided from initiation through resolution/completion.
• Report errors or issues to Health Technology Manager on the same business day the issue is discovered.
• Perform software & system updates and maintenance quarterly or sooner if needed.
• Analyze & assess capacity of hardware/OS/systems and recommend upgrades/changes that will enhance performance and meet business needs on a quarterly basis or sooner if necessary.
• Validate server recovery and restore procedures alongside the Systems Administrator on a quarterly basis.
• Evaluate vendor solutions and services, act as a primary point of contact for vendor relationship.
• Stay knowledgeable of current and evolving networking technologies, solutions and products by attending at least 8 hours of appropriate web based continuing education annually.
• Responsible for knowing and understanding the concepts, industry standards, practices and tools relating to high-availability networks.
• Perform hardware/software system updates and maintenance quarterly or sooner if needed.
• Establish and enforce principles and architecture for new and changes to technology.
• Responsible for documentation and cross training of new and existing systems.
• Maintain written and up-to-date infrastructure processes and procedures.
• Participate in the after hour on-call coverage according to schedule, or as needed.
• Provides after-hours maintenance as directed or as necessary.

SYSTEMS ENGINEER III ADDITIONAL FUNCTIONS:

• Responsible for providing expert technical direction and leadership in the design and implementation of the technical computing and communications infrastructure.
• Assist with development and implementation of organizational policies that relate to IT, clinical applications, support services and telecommunications.
• Build and maintain roadmaps that outline current capabilities, identify influences, and clarify gaps and projects to attain strategic objectives.
• Identify, develop, implement and support new and ongoing projects by establishing deliverables with appropriate timelines and deadlines.
• Understand and apply network traffic flow controls.
• Create RFI/RFP/RFQ’s as needed or directed by established deadline.
• Support organizational architecture and organizational change governance.

Requirements