Senior Waiter - Pestana Plaza Mayor Madrid

Scope

Guide all the service in the areas under his/her responsibility - restaurant(s), banquet(s), bar(s), room service, mini-bar and disco(s) - coordinating teams in the field and providing assistance whenever necessary.

Responsabilities and areas of action

Guide and supervise a service area - Supervise the service in the areas under his/her responsibility restaurant(s), banquet(s), bar(s), room service, etc. and meet daily with teams to organise and give indications about the service to be performed. - Adjust and optimize the teams and material resources available to the events planned for each day. Verify daily occurrences, performance and conditions - Verify daily occurrences in the service, the quality level of products and service, the satisfaction/disatisfaction of customers, the sanitary, cleaning and hygiene conditions, ensuring the best capacity response of his/her teams and the quick resolution of potential problems when they occur.

Behavioral Competencies

Business Orientation (Be Efficient)Goal Orientation (Be Efficient)Adaptation to Transformation (Be Agile)Focus on the internal and external customer (Being Passionate)Team-work (Be Collaborative)Resilience (Be Agile)Rigor and Attention to Detail (Be Efficient)Proactivity (Be Efficient)Enviromental and social Consciousness (Be Conscious)Planning and Organization (Be Efficient)

Technical Competencies

Restaurant ServiceF&B software (Micros)HACCPEnglishCustomer Service