Case Manager – Supportive Services for Veteran Families

Job Objective: Provide case management and supportive services to Veteran households for the SSVF Program, including delivery of Rapid Resolution, Rapid Rehousing and Homeless Prevention to eligible Veterans. 

  

Essential Functions: 

Assist with Staff Training 

1. Assist Regional Manager and Lead Case Manager in on-boarding new staff members by providing “job shadowing” as new personnel learn SSVF outreach, engagement, and case management skills. 
2. Assist with annual staff training by providing specific training related to case management interventions and case manager skill development. 

 

Outreach, Engagement, and Community Networking 

1. Exhibit advanced engagement and rapport building with Veteran households. 
2. Provide in depth referrals, warm transfer preferred, to callers, referral sources, and potential participants. 
3. Identify and develop pool of locations frequented by homeless Veterans and conduct homeless Veteran outreach as assigned. 
4. Conduct landlord outreach and engagement to development pool of safe and affordable rental properties. 
5. Secure community-based meeting spaces for Veteran appointments when needed. 
6. Participate in annual outreach events (i.e., CHALENG survey, Stand Down, Point-in-Time count, Vet2Vet, Project Connect, etc.). 
7. Develop/Maintain community relationships/partnerships. 
8. Maintain an active role in VA and community meetings as assigned. 
9. Maintain existing and foster new collaborative working relationships with community agencies, Veteran serving organizations, homeless providers, and Salvation Army units. 
10. Provide program information to community resources and educate resources on services available 
11. Carry out the CoC community plans for CES, prioritization, master list, and rapid resolution/diversion. 

 

Screening Potential Applicants 

1. Screen Veteran households per eligibility requirements within 24-48 hours of request. 
2. Submit screening for approval and prioritization or denial. 
3. Provide and document appropriate referrals for those screened but not eligible. 

 

Intake & Assessment 

1. Conduct intake/assessment and required enrollment documentation: Veteran status, household income, referral needs, housing barriers, mental/health needs, and safety concerns. 
2. Provide participant orientation on program requirements and participant rights. 

 

Strengths-Based & Housing First Case Management 

1. Provide case management interventions to Veteran households in need, and/or with barriers such as Veterans with mental