Sr. Manager, Talent Acquisition Enablement and Experience

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

At Klaviyo, our culture is central to who we are and how we grow. As the Senior Manager of Talent Acquisition Enablement and Experience, you will lead a team responsible for developing the systems, programs, and experiences that attract, engage, and support top talent. Reporting to the Head of Talent Acquisition and working closely with senior leadership, you’ll build and optimize recruiting processes and technology that scale with our growth. You are an operations-focused leader with a passion for creating efficient and equitable hiring practices that align with Klaviyo’s commitment to respect, equity, and excellence.

A successful candidate will have experience in high-growth, technology-driven environments and will bring a strategic, data-informed approach to scaling talent acquisition. You have a track record of operationalizing talent programs, enhancing the candidate experience, and leveraging technology to drive measurable impact. A thoughtful leader and continuous learner, you approach challenges with both creativity and rigor, enabling Klaviyo’s TA team to be adaptable, impactful, and aligned with our mission.

How you’ll make a difference:

• Talent Acquisition Enablement and Operations:
  • Develop and optimize end-to-end recruiting processes and systems, ensuring efficiency, scalability, and alignment with Klaviyo’s goals.
  • Lead a team focused on program management, recruiting operations, and recruiting technologies, implementing solutions that support fair, data-driven, and effective hiring.
• Candidate Experience:
  • Oversee initiatives to deliver an engaging, positive candidate experience from application through onboarding, aligning interactions with Klaviyo’s core values.
  • Guide the design and deployment of candidate engagement programs that reflect our commitment to creating an equitable and inclusive experience.
• Strategic Program Development:
  • Design and drive high-impact recruiting programs that support company-wide goals, optimizing our ability to attract talent with diverse experiences and perspectives.
  • Partner cross-functionally with HR, Marketing, and Operations to align recruiting strategies with broader organizational objectives.
• Data Analysis and Reporting:
  • Utilize analytics to assess the effectiveness of talent acquisition programs, providing actionable insights and recommendations to senior leadership.
  • Ensure data integrity and accuracy within TA systems, and develop reports that inform and support continuous improvement.
• Employer Branding and Candidate Engagement:
  • Content Marketing: Develop and execute a content strategy that highlights Klaviyo’s mission, values, and culture through employee stories, thought leadership, and engaging multimedia content. Collaborate with Marketing and Communications teams to ensure consistency across platforms. Deliver targeted recruitment marketing campaigns.
  • Branding (Partnerships, Events, etc.): Build and strengthen relationships with external partners, industry organizations, and universities. Coordinate branding events, sponsorships, and other initiatives to increase Klaviyo’s visibility in the talent market.
  • Competitive Intelligence: Conduct ongoing analysis of market trends, talent mapping, competitors, and employer branding benchmarks. Use insights to inform strategies and maintain Klaviyo’s competitive edge in sourcing and attracting top talent.

Who you are:

• Bachelor’s degree in Business Administration, HR, or a related field; advanced degree or certification (e.g., PMP) preferred.
• 10+ years in talent acquisition, recruiting operations, or TA enablement, with a focus on scaling processes in technology-driven or high-growth environments.
• 5+ years of experience in a people leadership role, including demonstrated experience in managing performance, driving accountability, and supporting career growth within teams.
• Proven experience leading TA enablement, including program management, systems optimization, and process improvement.
• Strong strategic thinking and operational expertise with a data-driven approach to decision-making.