Registered Customer Care Representative (Work From Home)

Job Family

Customer Service

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

As the point of contact and “voice of the company” for Transamerica financial professionals, this role is responsible for providing accurate and complete information to financial professionals regarding variable annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer inquiries regarding annuity investment products.
• Identify producer needs and provide personalized service to ensure positive and meaningful outcomes; collaborate with more knowledgeable team members to resolve complex issues and situations.
• Document producer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Locate/research information using multiple systems/technologies.
• Learn and maintain a proficient understanding of variable annuity products, processes, and systems.
• Achieve department metrics and expectations.
• Participate in a team-based environment to achieve department goals.

Qualifications

• Associate degree in a business field or equivalent experience
• Experience in the financial services industry, or one year of call center or customer service experience
• FINRA Series 6
• Ability to effectively communicate with financial professionals in a professional manner, orally and in writing
• Ability to work independently, and as part of a team
• Problem solving and analytical skills
• Proficiency using MS Office tools

Preferred Qualifications

• Knowledge of annuity investment products
• Strong communication skills
• Ability to adapt to each financial professional's needs

Working Conditions

• Remote call center environment.
• Hybrid for Cedar Rapids, IA or St. Petersburg, FL locations
• May work varied shifts between 7AM- 6PM CST

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

 

The salary for this position generally ranges between $40,000 - $60,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.