Customer Service Agent (On-Site)

Looking to establish yourself and find that long-term position to secure your future?  

Come build with us at Mad City and kickstart your professional career – NO EXPERIENCE REQUIRED! 

Mad City Windows & Baths, a proud division of Renuity Home, is looking for motivated individuals to join entry-level team as a Customer Service Agent at our Madison, WI Call Center! Team up with us as we continue to grow to be one of the nation’s leading home improvement companies! Not only is Mad City the Midwest’s Top Choice for residential remodel projects, but we are also one of Glassdoor’s Certified Best Places to Work!   

As a Customer Service Agent, you will assist our customers by providing award-winning service and coordinating with our sales and installation teams to complete their home remodeling projects. Our call center team works with customers in all of our established markets, giving you the opportunity to work with homeowners just down the street or across the country!  

General Duties 

• Managing inbound and outbound calls in a fast-paced call center environment 

• Partnering with scheduling teams to verify appointments and confirm with customers 

• Utilizing pre-built scripts to engage customers and work with them to find solutions to their home project needs 

• Participating in regular department contests and achieve both personal and team goals   

What’s in it for You? 

• Earning potential that averages $50,000-$70,000/yr 

• Abundant growth opportunities – opportunities for advancement within 6 months of employment! 

  • Follow career paths designed for those interested in being Team Leaders or those focused on being Top Earners 

• Spacious newly-expanded call center space! Get away from the drop ceilings and cramped work space! 

  • Plus multiple break areas with games and caffeine galore! 

• Multiple shift options, assigned based on business needs 

  • Hours of operation are 7am-9pm, 7 days a week 

What Will You Bring? 

• No prior experience required!  

• Outgoing personality with strong communication skills 

• Motivated and competitive spirit 

• Professional approach on a daily basis 

• Desire for growth and improvement 

• Consistent and reliable performance 

• Ability to multitask and prioritize 

• Proficient knowledge of general technology and computer applications  

Benefits & Perks  

• Comprehensive medical, dental, life, and disability insurance tailored to you and your family’s needs  

• Paid parental leave  

• Robust 401(k) retirement savings program  

• Generous paid vacation and holidays (PTO available from day one!)  

• Year-round team events and activities  

• Both full and part-time opportunities available 

Who We Are 

Headquartered out of Madison, Mad City has operated since 1998 to service customers from Wisconsin to Kansas to New York and North Carolina! Our company has expanded operations from just 3 states to 16 states over the last five years and we’re not slowing down! Come be a part of one of the fastest growing companies in the country and begin the next chapter of your career with us! 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

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