Jobs and Careers

Principal Product Manager

United Statesfull_timeVerifiedPosted 5 Nov 2024

💰 $294,000/yr($137,600/yr – $294,000/yr)

About the role

Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you interested in leading one of the most exciting pillars in Microsoft and passionate about driving customer success and exceeding customer expectations while advancing Microsoft's cloud first strategy? Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft’s global data centers. If you are interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses, then look no further than the Azure Customer Experience Team! The Azure Customer Experience (CXP) team is the product and platform engineering, service delivery, onboarding, and customer success unit in Azure engineering, responsible for deploying and managing customers’ mission-critical workloads; providing complete customer care through in-product experiences and platforms and strategic customer support delivery; identifying product opportunities and gaps and then driving innovations and improvements into the product. Our customers experience Azure as a unified platform and as a result, their experiences throughout their service development lifecycle are defined by the consistency and support of the platform. At Microsoft, we are deeply committed to our customers and Azure CXP's Customer Support organization is charged with leading a world-class end-to-end customer experience, utilizing an engineering-led high-touch support model to deliver the best experience to our customers. We are looking to hire a Principal Product Manager, to build and lead Azure Support technology offerings. Deliver strategies for an industry-leading customer experience. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Drive Customer Support Experience Delivery Strategy.
Partner with Microsoft service and support delivery leaders and Partner Group (PG) leaders to build and lead the Azure Support and high-touch CXP support delivery strategy for an industry-leading customer experience for Azure Support across all customer segments, both commercial and government, airgap and non-US sovereign clouds – ensuring we are innovating and meeting our customers where and how they want to engage to deliver customer support success. Partner across Microsoft to ensure this strategy is linked to Microsoft Cloud strategy in other business units.
Competitive Analysis / Industry Analyst Relations and Influence
Partnering with Microsoft Analyst Relations Team, engage with and influence key analysts (Gartner, Forrester, and others) to drive improvements in Azure Support with respect to (w.r.t.) industry placements and comparators to key competitors. Strategize and drive needed improvements within Azure on industry and competitive gaps to ensure Azure is known as providing the best support in the Cloud IAAS/PAAS space.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

Bachelor's Degree Computer Science, Engineering, Data Science, Math, Business,
- OR related field AND 12+ years experience in engineering, product/technical program management, data analysis,
- OR product development
- OR equivalent experience.
Experience across multi-disciplinary teams, direct customer experience at executive level, technical sales, consulting, and/or support background.
Familiarity and proven leadership in the S