Service Assistant I - Food & Nutrition | Casual | Union Campus

Are you service oriented and interested in working for an organization passionate about love and excellence?

We are seeking a Service Assistant I to assemble and service accurate patient and cafeteria meals in a sanitary workplace.

This is a Casual position working 8 hours a week. Shifts will be 4:00pm-7:30pm weeknights and weekends.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Demonstrates patient/customer "comes first" attitude.  Greets patients, visitors, customers, and co-workers with a smile and pleasant manner.  Displays good customer service skills at all times.

Demonstrates understanding and executes CCHS Core Values – caring, excellence, leadership, pride, teamwork and integrity in each task.

Ensures foods are served and stored at proper temperatures.

Communicates pertinent and vital information and feedback to co-workers and supervision.  Follows written and verbal instructions as directed.  Completes all assignments in a timely and efficient manner.

Adheres to job procedures, Christiana Care, and department policies.

Assembles patient meals quickly and in accordance with the menu.  Items are placed in correct position on tray.

Delivers meal trays, nourishments and tube feedings in a timely manner adhering to established standards for customer service.

Demonstrates appropriate infection control procedures; maintains proper food temperatures, dates and labels food products, rotates stock, wears gloves and protective clothing as required.

Demonstrates appropriate sanitation practices; uses chemicals according to intended use and portion amounts, follows proper pot washing and mopping procedures, maintains clean work area, removes trash in a timely manner, uses can liners, disposes cardboard boxes to appropriate disposal area.

Demonstrates knowledge of operation and care of basic food service equipment; dish machine, trayline, food slicers, vegetable cutters, beverage machines and knives.

Demonstrates knowledge of production techniques; compliance to recipes, portion control, requisition and inventory system, documentation of leftovers, observes par levels for production, follows production sheets. 

Demonstrates knowledge of proper food receiving techniques; foods received at proper temperatures, foods stored at proper temperatures, First In, First Out method of storage and utilization followed.

Demonstrates ability to follow proper cash handling procedures; cashier shortages and overages kept within standards, transactions made according to PLU diagrams, proper charge accounts for non cash meals followed.

Efficiently operates dish machine and all ware washing of patient trays.  Operates pot washing area by using proper cleaning and sanitizing solutions.

Performs assigned work safely, adhering to established departmental safety rules and practices.  Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as directed.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Frequent contact with nursing, patients, dietitians, diet clerks, unit clerks, and other departmental personnel in processing diet orders, distributing and collecting menus, meal service, and promoting patient satisfaction and customer satisfaction.

​EDUCATION AND EXPERIENCE REQUIREMENTS:

High school graduate or equivalent.

Six months food service experience preferred.

An equivalent combination of education and experience may be substituted.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of portion control techniques.

Knowledge of departmental policies and procedures.

Ability to read menu selections, production sheets, and recipes.

Ability to perform fundamental arithmetic computation.

Ability to communicate verbally and in writing.

Ability to exercise judgement and tact.

Ability to manage stress in a highly visible service organization.

Ability to develop and maintain effective working relationship with co-workers and other departments.

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