Group Manager - Process Training - Pune - REF9348N

<h3>Company Description</h3>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.<h3>Job Description</h3> Drive Training efficiency and effectiveness for the Account through the Training Metrics.  Plan, execute and monitor all training &amp; development interventions to enhance team and operational excellence Content development &amp; management  Drive training related change management and compliance programs for the Account Work with Ops/Quality/Training Leads to determine training needs Conduct virtual/ in-person classroom training sessions. Prepare fit-for-purpose learning material. Support and mentor new hires as well as in-production front line associates Plan and schedule training sessions Design and implement training programs Track, record and present employee attendance and required performance metrics using the relevant tools. Manage attendance and retention of trainees through the session<h3>Qualifications</h3>• Subject matter expert in Lloyds &amp; London Market (Re) insurance • Graduate / Post Graduate• Overall work experience of minimum 7 yrs. &amp; experience with London Market Insurance Clients for minimum 2+ years (mandatory)• Experience in training delivery • Knowledge &amp; experience of Six Sigma, Agile methodology • Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mind set and adapts to WNS Values• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes• CII / III Certifications is desired