PASA Program Lead

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role:

We are seeking a dynamic and driven individual to join us as a PASA Program Lead. This role will report into the Associate General Manager – Colorado. This is a Full-Time Hybrid position based in Denver, CO. As the PASA Program Lead, you'll be a critical leader-operator-executor driving the expansion and operationalization of our PASA service lines in Colorado. This is a high-impact, field-informed role for someone who has been there and done that – standing up PASA services at a growing agency and turning ambiguity into execution. You'll be responsible for building, launching, and managing Abby Care's PASA program across Community Connector, Homemaker Enhanced, Respite, and Supported Community Connector services, layered onto an already established family CNA and IHSS foundation.

As the leader of the PASA Program for Abby Care in Colorado, you will oversee all aspects of program development, including staffing, provider enrollment, service delivery, compliance, and relationship management with families, case managers, and other stakeholders.

Key Responsibilities:

• Develop and execute a robust launch and scale plan for PASA services – from compliance and credentialing through staffing, service delivery, and quality management.

• Ensure full compliance with all HCPF regulations, PASA operational memos, care plan requirements, incident management protocols, and quality assurance standards.

• Build and manage relationships with SEPs, CCBs, case managers, payors, and other key referral and oversight partners across Colorado.

• Design and implement care-centered service models that align with HCPF's person-centered values and Abby Care's core mission

• Recruit, train, and oversee staff providing PASA services, including administering skills validation, verifying attendant competency, and providing clinical guidance on challenging cases and safety situations.

• Own program performance – monitor census growth, utilization metrics, financial sustainability, and service quality outcomes with a bias toward action.

• Report regularly to senior leadership on progress, compliance status, operational bottlenecks, and growth opportunities.

• Investigate complaints and critical incidents within required timelines and drive corrective action.

The Requirements:

• 5+ years of direct experience with PASA services in Colorado with demonstrated progression in scope and responsibility – ideally at an agency that scaled these services from the ground up.

• Experience operationalizing one or more of: Community Connector, Homemaker Enhanced, Respite, or Supported Community Connector services.

• Current and valid license as a Registered Nurse in the state of Colorado (preferred).

• Experience leading, managing, and working with diverse clinical and non-clinical teams in a high-growth or startup environment.

• Strong analytical and problem-solving skills with an ability to work at pace in often ambiguous, resource-constrained environments.

• Outstanding communication skills with the ability to work cross-functionally — distilling complex regulatory and operational information into clear, actionable steps.

• Must be located in the Denver metro area; willing to travel across Colorado as needed.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multip