GenAI Product Enhancement/ Delivery Manager

GenAI Product Enhancement/ Delivery Manager

Be part of something groundbreaking 

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.  

With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.  

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products. If you’re excited by the opportunity to create meaningful impact, we’d love to hear from you. 

Who we are 

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.  

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As our AI Delivery Support Manager you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.  

How you will create impact

As an GenAI Product Enhancement / Delivery Manager at AIG, you will help lead development, delivery, enhancement and ongoing support of innovative AI solutions, helping AIG to become a leader in applying AI & Generative AI to solve complex business challenges. This is an exciting opportunity to shape a newly formed team with the resources and support to explore fresh, creative approaches. With your expertise, we’ll transform how data drives innovation, creating smarter, more efficient, and personalized solutions that set new standards for the industry. 

Your responsibilities include

• Lead a team of 5 or more internal and/or external team members to develop, test, enhance and deploy GenAI, AI and advanced analytics products.

• Manage team activities using Agile delivery methodology via a Rally delivery platform, including writing and approving user stories.

• Oversee multiple products and use cases and a quickly expanding user community.

• Design and implement appropriate management and governance practices to ensure the team is delivering to high service level standards.

• Proactive issue and risk management helping to avoid or mitigate schedule, scope and cost overruns wherever possible.

• Support production defect root cause analysis, resolution and/or feedback loop to improve ongoing development efforts across the product development effort.

What is needed to be successful

• Excited by the opportunity to learn and grow in new skills in cutting edge technologies such as AI and GenAI

• Experience managing a product support team including rollout of the product, responding to production issues, ongoing release management of new product enhancements.

• Experience with complex transformations that requires strategic thinking and ability to manage difficult development efforts.

• Metric-oriented, with a track record of delivering value add solutions, data driven decision maker who utilizes data to direct decision making.

• Experience in successfully delivering in Agile development methodologies (e.g., Scrum, Kanban) ideally as a practitioner, Scrum Master or a Release Train Engineer. 

• Experience with development in Palantir Foundry, Palantir AIP, Snowflake, AWS SageMaker or others with AI/ML and cognitive services from a cloud provider.

• Demonstrated excellent problem-solving abilities, in a practical way, to balance between addressing root cause and introducing changes in fast order.

• A track record of