Receptionist/Benefits Calculation Support Analyst

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

https://www.surveymonkey.com/r/FM68GFV

Purpose of the Job: 

The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The Benefit Calculations Support Analyst provides initial intake and processing of various retirement benefit transactions in support of the Benefit Calculations unit and assists with department projects as needed.

Essential Functions and Responsibilities: 

• Welcome members visiting MSRB Springfield office and determine appropriate staff member to assist 

• Perform daily mail retrieval and scanning with accurate indexing of all incoming and outgoing documentation 

• Prepare, process and deliver outgoing mail following established schedule. 

• Manage workflow through OnBASE electronic content management system 

• Ensure data is accurate and complete, coordination with internal departments and contacting various agencies, organizations and constituent groups as necessary. 

• Maintain working knowledge of each department and MSRB. 

• Develop ability to understand and explain to members the procedures of Benefit Calculations department related to applicable transactions.

• Provide support and assistance to the various departments within MSRB, 

• Maintain accurate records in the Boards customs software program (MARIS) 

• Perform daily mail retrieval and scanning with accurate indexing of all incoming and outgoing documentation 

• Adhere to Treasury and MSRB employment policies 

• Other duties as assigned by Manager and/or Director 

Supervisory Responsibility: 

• N/A 

Knowledge and Skill: 

• Associate's degree or higher 
• Minimum of 2 years of experience in the field of accounting, finance, employee benefits, or payroll processing 
• Intermediate to proficient skill level with Microsoft's Office suite of products including Excel, Word, and Power Point 
• Analytical. focused, highly organized and detail oriented 
• Demonstration of high level of customer service skills and ability to manage high volume workload 
• Ability to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies.
• Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to strict processing deadlines 
• Travel as required. 

Physical Requirements:

Ability to lift up to 10lbs

Ability to sit for extended periods of time 

Hybrid Work Environment:

All new hires at the Offi