Field Service Specialist

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Do you enjoy solving customer problems? Do you excel at troubleshooting scientific instruments? 

It's an exciting time at Metrohm USA!

We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an experienced Field Service Specialist to join our team.  The ideal candidate will be based in the greater Minneapolis, MN area. This position will provide field service coverage to the mountain/mid-west region, with a primarily focus on MN, ND, IA, SD, and WI. 

It’s your chance to be an integral part of dynamic team and make an immediate impact!

As a successful Metrohm Field Service Specialist you will apply your instrument /chemistry knowledge and technical experience to solve customer’s instrumentation issues and ensure optimal system performance. 

On-site service may include simple-to-complex repairs, installations, preventive maintenance, certification, refresher training and more. 

You will get to travel to a diverse group of labs, meet different people and see various instrument applications at work.  You will have the resources to support the client face to face, via phone, email and Teams or TeamViewer.  The ability to juggle/prioritize a busy schedule over a large territory is essential; positive customer relations, as well as good collaboration with local Sales colleagues and customer support, ensure sure-fire success in this role. Significant field travel will be required.

Ideal Experience and Education:
BS/BA in Chemistry (or closely related degree) and 4 years of hands-on repair experience with scientific equipment. Experience traveling for business in the past is a plus.

Additional requirements: 
Valid driver’s license, stable credit history and successful drug screening.  Regional travel requirement will be assigned by manager.

Why Work for Us?
Our innovative, high quality products are found in laboratories of all kinds academic, industrial, research, quality control, processing, manufacturing and scale-up and all over the world, although our efforts concentrate on North America. As part of a global entity and growing organization you will be part of a progressive and high-energy team, focused on bringing quality products to market and excelling in quality customer service. We provide a professional, dynamic environment and offer competitive salaries with an excellent benefits package. These benefits include:

• Comprehensive Medical, Dental and Vision
• Basic life insurance and accidental death and dismemberment
• Short- and long-term disability 
• Tuition reimbursement program 
• Paid vacation, holidays, sick and personal days
• 401k savings
• And more!

Metrohm USA, Inc. is an Equal Opportunity Employer.
 EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

Metrohm USA, Inc. is a federal contractor with a commitment to engage in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities.

Metrohm USA, Inc. is an E-Verify employer.                                                                    

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