Jobs and Careers
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Clinic Coordinator- Bordeaux (Medical Imaging)
Nashville General HospitalUnited Statesfull_timeVerifiedPosted 19 Aug 2024
About the role
The Clinic Coordinator is primarily responsible for consistently performing excellent patient relations/customer service, front office reception, scheduling, registration, medical record duties, revenue cycle reconciliation, and functioning as the focal communication source for assigned clinic area under the supervision of the Clinic Practice Manager. Works cooperatively to effectively execute and maintain organizational standards of patient care, referral process oversight, other expected aspects of professional ambulatory care service delivery, and organizational codes of conduct, confidentiality and privacy.
Job Duties
Clerical Duties
High School Diploma (Equivalent) is Required
Additional Requirements
Knowledge of Insurance
Excellent verbal and written communication skills
Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.
Job Duties
Clerical Duties
- Greets, directs and receives patients, visitors and staff as needed in a courteous manner.
- Uses proper telephone and customer services etiquette when communicating with physicians, patients, visitors, internal and external customers.
- Records and relays messages in a timely and accurate manner.
- Manages faxes and incoming paperwork to assure that it gets to the proper person or place.
- Maintains downtime documents for clinic. Is knowledgeable of and practices appropriate downtime procedures.
- Facilitates admissions from clinic by requesting bed for admission through McKesson, faxing admission orders to Bed Management and assisting nurse/ physician as needed.
- Performs reminder calls as time permits.
- Assembles charts for staff, including pulling referral documents to add to chart.
- Copies components of chart needed for a patient or precent nurses.
- Indicates as needed, documents given to patient.
- Provides patient with return appointments, prescriptions, copy of med list, physician orders, financial counseling program fact sheet.
- Breaks down charts into HIM and billing components.
- Delivers billing sheets with copy of clinic record and face sheet to department billing secretary.
- Processes clinic records for inmates per department procedure.
- Delivers records to HIM.
- Registers and/or edits patient registration information to assure that demographic, clinical and insurance data are entered correctly.
- Modifies attending,residents and referral sources as needed.
- Utilizes Passport for insurance verification as appropriate.
- Enters discharge edits into system as required by clinic (departure time, attending physician).
- Utilizes scheduling system to schedule patient appointment for clinic visits, diagnostic services, and ancillary services per departmental procedures.
- Contacts MDs for requested overbooks to obtain authorization and processes approval/denialappropriately.
- When necessary, reschedules patient appointments, notifies patients/referral sources and apologizes to the patients for the inconvenience. Responds to patient management issues.
- Assists Central Scheduling with requests specific to each clinic.
High School Diploma (Equivalent) is Required
Additional Requirements
Knowledge of Insurance
Excellent verbal and written communication skills
Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran.
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