Specialist, Regional Service

Specialist, Regional Service 

LOCATION: Avon / Ohio (US-OH), United States | BRAND: Bendix | REQUISITION ID: 3717 | JOB GRADE: 15  

| ON-SITE/REMOTE: Hybrid 

 

Want to help shape tomorrow?  At Bendix we’ve been doing it for 90 years…setting the standard with advanced dynamic solutions that drive improved commercial vehicle performance and safety.  We’re part of the Knorr-Bremse Group, the global leader in braking technologies. As part of our team, you’ll collaborate with a world of talented and dedicated colleagues whose sense of purpose complements your own. You’ll find rewarding opportunities, diverse experiences, partnerships, and an unwavering commitment to ethics and integrity. Innovation is part of our DNA. Achievement drives our culture. Learn more today! www.bendix.com/careers

 

JOB DESCRIPTION:

Position Title:              Specialist 1-2, Regional Service – Southwest

Reports To:                 Manager, Regional Sales- Southwest

Date Last Revised:     May 22, 2024

Territory:                    

 

Position Summary:

 

Provide technical services and training support for the Bendix Product line Bendix/Knorr-Bremse customer base, including OEM's, Independent Distributors, Fleets, Trailer Customers, and internal colleagues.

 

Essential Functions:

 

• Troubleshoot Air, Foundation Brake and Electronic Safety Systems such as Antilock Brakes, Electronic Stability Control, radar-based Collision Avoidance and tire pressure monitoring.
• Conduct technical training for Bendix customers and employees as needed.
• Conduct Factory Product Schools, at various locations within the assigned region.
• Install, remove, monitor, or test brake and safety system components as requested by Bendix Engineering.
• Support Account Managers by providing them and their customers with training and product support.
• Develop training programs for new product introduction as well as on-going program maintenance.

 

Knowledge:

 

• Extensive knowledge of operation and maintenance of commercial vehicle products such as Air, Foundation Braking and Electronic Control Systems.
• Knowledge of heavy truck industry, OEMs, suppliers, distribution channels and trade associations.
• Knowledge of customer business and how they operate. 

 

Experience:

 

• A minimum of 3 years of vehicle system troubleshooting experience in the commercial vehicle industry.
• Strong experience in mechanical and electronical related products relating to commercial vehicles.  

 

Skills:

 

• Strong electrical and mechanical aptitude.
• Strong problem-solving skills, ability to uncover root causes and key drivers of product performance issues.
• Utilizes creative/innovative solutions to resolve complex problems/issues.
• Excellent interpersonal, oral, and written communication skills.
• Professional presence with presentation skills. Capable of conducting professional presentations to leadership and small or large groups.
• Self-starter. Set your own schedule and manage your time to meet customer demands.
• Possesses exceptional planning and organizational skills.
• Must be able to prioritize the workload, selecting the customer requests that will benefit the company most.
• Proficient in the use of diagnostic tools and computer programs.
• Proficient in the use of hand tools.
• Proficient in Microsoft office products including Word, Excel, PowerPoint and Outlook.
• Capable of performing in a customer-focused, team-based matrix organization is essential.
• Capable of successfully performing independently as well as in a team setting.
• Results oriented with demonstrated capability of meeting tight deadlines.
• Pursues training and/or experiences for self-development.
• Bi-Lingual- English/ Spanish preferred.

 

Education:

 

• Associate degree required. Preferred area of study in Heavy Automotive Equipment Technology or related field.   B.S degree in Mechanical or Manufacturing discipline preferred.
• Automotive Service Excellence (ASE) or similar certification in brake systems preferred.

 

Travel & Physical Requirements: 

 

• Must be able to travel both domestically 75% - 80% of the time. May be required to travel internationally on a minimal basis.
• Must be able to drive a vehicle for extended hours.
• Routinely required to lift approximately 50 Ibs.
• Must be capable of standing/sitting for extended periods of time.
• Must be able to use computer keyboard and hand tools.
• Must be able t