Client Account Manager

As a Client Account Manager, you are the face of Paymerang to our clients. The Client Account Manager is responsible for maintaining a positive relationship with our clients, ensuring their accounts are optimized and that they are fully utilizing our program. This position reports to the Client Success Manager.

Responsibilities:

• Strengthen the relationship with each client, making them feel they are looked after and appreciated
• Analyze and assist the client in fully utilizing our program to yield maximum benefits
• Meet with clients annually to review their account performance, providing full analysis of the previous years’ utility and benefits
• Identify opportunities for cross-selling the Invoice Automation product and set meetings with the client and Invoice Automation sales team
• Provide all program training to new client users
• Communicate with the client on any issues that may arise throughout the year
• Document any concerns raised by clients and assist in providing resolution
• Liaise between our operations team and our clients as needed
• Manage enrollment projects for clients as needed
• Provide support to the implementation team as needed
• Perform other tasks and projects as assigned

Requirements

Basic Qualifications:

• Excellent communication skills
• Excellent sense of time management
• Ability to manage multiple priorities effectively
• Strong teamwork capability
• Working knowledge of Microsoft Office Suite

Preferred Qualifications:

• 2-3 years working in client facing role
• Experience with executive level support

Benefits

Why You’ll Love It Here

• Incredible growth potential
• 100% employer-paid medical and dental premiums for full-time employees
• 18 days of PTO (& 10 Paid Holidays)
• 401k retirement plan -- with an available 6% employer match
• Maternity and Paternity Leave: because both moms and dads are parents
• Plus, daily catered breakfast and snacks to keep you fueled up throughout the day

Successful candidates will be required to adhere to the training and documented procedures when handling electronic and physically protected healthcare information (ePHI/PHI).

Please note, at this time Paymerang is unable to offer sponsorship for this role.

Paymerang is an Equal Opportunity Employer. Applicants will be considered regardless of race, color, religion, national origin, age, gender, marital status, physical or mental disability, veteran status, or sexual orientation