Senior Manager, Global Benefits Communications - Hybrid (Los Angeles, CA or NYC)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

We’re looking for a strategic, creative, and employee-focused Benefits Communications Senior Manager to lead all communications related to our benefits and well-being programs. This role will have global responsibility with special focus on the U.S. and Canada regions. Reporting to the Director of Global Employee Engagement and Culture Communications, and responsible for managing a Communications Specialist, the person will be responsible for developing and executing clear, engaging messages and campaigns that help employees understand and use the resources available to support their health, financial security, and overall well-being.

Working closely with HR, Total Rewards, vendors and internal stakeholders, you’ll help build trust, drive engagement, and ensure our benefits and well-being offerings are communicated with clarity and care.

Based in either Los Angeles or New York, this position will be hybrid with a mix of working in an AECOM office and virtually.

Our ideal teammate is:

• A confident and creative communicator and storyteller
• A professional who inspires confidence in senior leaders and others
• A strategic thinker focused on meaningful outcomes and results
• Skilled at all forms of communication including speech, words, images, video, social and web
• A concise and compelling writer
• A positive and enthusiastic team player
• Detail oriented and passionate about great work
• Comfortable with communications technology and complex global enterprise environments

Responsibilities include:

• Develop and implement a year-round comprehensive communications strategy for Open Enrollment, benefits and well-being initiatives across a variety of channels to a primarily internal audience to drive understanding and engagement. This includes but is not limited to medical, dental and vision coverage, other benefits and wellness initiatives.
• Create engaging, accessible communications that explain complex topics (e.g., medical plan changes, open enrollment, retirement planning) in a clear and relatable way.
• Serve as a go-to expert and trusted resource for benefits-related communication needs.
• Develop and deliver creative content to support campaigns and strategies. This includes but is not limited to tactics like leadership messages, employee newsletter stories, intranet content, talking points, FAQs, presentations, blogs, social posts, and videos.
• Track engagement metrics and employee feedback to continuously improve communication effectiveness and best practices.
• Provide communication support during change events (e.g., vendor transitions, new program launches, plan design changes).
• Simultaneously support multiple workstreams with various stakeholders—identifying connections among them for more strategic storytelling.
• Ensure developed communications content meets AECOM brand and quality standards.

Qualifications

Minimum Requirements:

• Bachelor’s degree in communications, marketing, HR or related field, plus at least 10 years of progressive experience in HR and employee communications, preferably with a focus on benefits, total rewards or employee engagement – including at least 2 years of leadership experience - or demonstrated equivalency of experience and/or education
• Familiarity with benefits programs and terminology (e.g., medical, dental, 401(k), wellness, EAP, etc.)
• Exceptional writing, editing and storytelling skills with the ability to simplify complex information
• Experience creating communications across multiple formats (emails, videos, presentations, intranet content)
• Strong project management skills and the ability to manage multiple deadlines
• Comfortable working cross-functionally and influencing without direct a