Assistant Business Office Manager

Assistant Business Office Manager

Pleasantview Care Center – Full Time | On Site

Job Summary

Pleasantview Care Center is seeking a detail oriented and customer focused Assistant Business Office Manager to support the daily operations of our business office. This role requires strong communication skills, exceptional organization, and the ability to manage multiple tasks in a fast paced environment. As a key point of contact for residents, families, and visitors, the ideal candidate will demonstrate professionalism, friendliness, and the ability to both lead and collaborate to ensure smooth office function and outstanding service.


Key Responsibilities

• Oversee processing of accounts receivable, including adjustments, private pay billing, third party agency billing, and census information
• Manage resident trust funds using RFMS and maintain secure, confidential financial files
• Ensure timely and accurate collections of resident accounts
• Organize, monitor, and continuously improve business office workflows for efficiency and compliance
• Verify insurance coverage and communicate findings as needed
• Demonstrate accuracy in billing and collections, following company standards and regulatory requirements
• Supervise business office staff; provide training, feedback, and corrective actions as needed
• Collaborate with facility leadership to support operational and financial goals


Education & Experience Requirements

• Thorough understanding of Medicare, Medicaid, private insurance, managed care, accounts receivable/collections, resident funds, and accounts payable
• Strong computer proficiency, including Microsoft Office, PointClickCare, and RFMS
• Ability to make independent decisions and problem solve effectively
• Ability to plan, organize, develop, and implement business office procedures
• Strong interpersonal skills with the ability to engage positively with staff, residents, families, visitors, and regulatory personnel

Perks & Benefits
• Health, dental, vision, disability & life insurance (subject to plan terms and eligibility requirements)
• Career advancement opportunities
• 401(k) with company match through Fidelity
• Daily Pay: Get up to 50% of your earnings the next day
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Pleasantview Care Center – Parma

Rooted in the Community:
Pleasantview Care Center has deep roots in Parma, where we’ve built a reputation for compassionate care and strong community connections. Join a team that feels like family.

Our Mission:
“Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally.

What We Offer Employees:

• A strong sense of purpose and community
• Opportunities to grow your career in skilled nursing, assisted living, rehab, long-term care, and hospice
• Full-time nurse practitioner support and interdisciplinary collaboration
• A workplace that values your unique contributions and encourages continuous learning

We See You as a Whole Person:
Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed.