Sr. Consultant, Technical Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems

What a Senior Consultant - Partner Enablement Manager does at Visa:

Senior Consultant - Partner Enablement Manager (PEM) are the main technical liaisons for Cybersource’s client base. We are currently looking for a Sr. Consultant PEM for the Cybersource Customer Support team to manage the relationships with our high value global reseller partners. This individual will be responsible for engaging our reseller partners on new products, requirements, and issue management, and the individual will have a vital role in ensuring that our partners’ integrations are functioning optimally. The candidate will also work with our Alliances organization in fostering the relationships with our valued partners, and will play a key primary role during business reviews, trainings, and presentations

In this role, you are expected to:

• Primary technical point of contact for our high-value global reseller partners, addressing any technical challenges or payment questions that may arise
• Oversee and coordinate implementations with reseller partner, and provide consultative integration guidance for new partners/merchants
• Educate partners on how new CyberSource products and functionalities may contribute to and enhance their business models
• Define engagement process and the operating model between reseller partner, merchants, and Cybersource teams
• Own production issues end-to-end from escalation to resolution and client communication
• Champion product enhancement requests with our cross-functional teams and be the voice of Product Readiness back to the partner
• Lead product trainings and workshops, works with internal training teams to build out Best-In-Class training for partner support teams and the partner clients
• Build and maintain deep product knowledge in CyberSource products and services
• Partner with our Alliance team to build relationships with technical and business contacts with our resellers
• Drive a partner-centric ethos within the Client Service team, Technical Account Management, Implementation Support and any other partner-focused resources such as Product Support. Engineers and Product Readiness
• Travel may be required (up to 5% travel)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
• Experience in a Customer Support/Account Management role strongly preferred
• Payment industry experience
• Foundational knowledge of CyberSource
• A track record of a strong customer focus
• Comprehensive understanding of Cybersource Reseller Partner model required (can be learned)
• Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, etc.), and markup languages (HTML, XML)
• Ability to manage multiple, concurrent priorities across merchant projects and production issues