Regional Warranty Manager - Clean Air

Job Title:             Regional Warranty Manager – Clean Air

Reports to:         Executive Director Quality – Clean Air

 

Job Summary:

• The manager for warranty and data analytics is responsible for developing, communicating, implementing, and maintaining global warranty management systems eTools framework.

 

Job Responsibilities:

• Standardized Global Warranty Management System - Development & Implementation
  • Develop and implement a structurally sound and process based, global warranty management system that supports Clean Air.
  • The system must define and interconnect standard warranty processes such as contract and technical review, part, data, and debit analysis, etc.
  • The system must also support and comply with all Clean Air internal and external customer requirements, e.g., TBS, ISO 90001, CQI-14, VDA, etc...
  • The system must be continually improved to enhance the division’s warranty management efforts.
• Regional Warranty and Customer Business Unit Support – Active & Expedient Engagement
  • Support regional warranty and customer business unit teams to address complex and/or complicated corrective actions, cost avoidance and recovery efforts.
  • Establish processes that connect regional warranty teams for enhanced groupthink and knowledge sharing.
  • Travel as needed to provide leadership, support, and assurance that systems are operating effectively.
• Standardized Warranty and Data Analytics Tools and Technology – Development / Identification / Vetting & Implementation
  • Identify and/or develop and implement warranty tools and technology to support, improve and operationalize global warranty processes, e.g., data analytics software, part analysis testing, read across tools, forecasting and predictive modeling methods.
  • Stay connected and informed on the latest trends within the warranty and data analytics fields and thoroughly vet tools, technology and approaches that would continually improve Tenneco’s warranty management efforts.
  • Conduct relevant research and contribute to the body of knowledge within the warranty management and data analytics fields.
  • Demonstrated capability to manage large complex customer Data Modeling / Analytics to draw actionable insights and conclusions.
• Standardized Warranty Training, Roll Out and Assimilation – Initial and Ongoing
  • Develop training material, rollout and assimilation plans for global warranty management efforts.
  • Continue to refine and improve training material for future training and scalability (regional, and across divisions) efforts.
• Customer Warranty Requirements (Top 10) - Awareness & Education
  • Develop and maintain a warranty body of knowledge for all major Clean Air customers.
  • Develop and execute a corresponding training plan for initial education and notification when cu