Sales and Experience Manager

Responsive recruiter Benefits:

• Competitive salary
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development

🌟 Now Hiring: Sales and Experience Manager

📍 Location: Puyallup, WA | 💼 $23/hr+ | Full-Time | Healthcare Eligible (30+ hrs/week)

At H&H Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Services Manager who’s energized by teamwork, motivated by improvement, and passionate about creating WOW moments for families and staff alike.

🌊 About the Role

As the Sales and Services Manager, you’ll be the heartbeat of our front-of-house operations. From managing the lead cadence and coordinating marketing efforts to training team members and running events — your leadership will directly impact how our community experiences the magic of H&H.

Reporting to the Assistant General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during assigned shifts, ensuring everything runs smoothly and joyfully.

🔑 Your Responsibilities

Lead Management & Team Coordination

• Ensure leads are followed up with promptly and effectively
  
  
• Track lead interactions and team task completion
  
  
• Support and guide the front desk team in achieving daily goals
  
  

Marketing & Billing Support

• Collaborate with the Marketing Coordinator to analyze trends and implement outreach strategies
  
  
• Oversee billing communications before and after invoicing
  
  
• Address customer concerns with clarity, compassion, and efficiency
  
  

Training & Onboarding

• Train and mentor new and current team members at the front desk
  
  
• Foster a culture of service, support, and continuous learning
  
  

Event & Inventory Oversight

• Coordinate logistics for internal events, family swims, and birthday parties
  
  
• Manage inventory for Treasure Island, Snack Shack, and ribbons
  
  
• Submit purchase requests as needed
  
  

Reporting & Operations

• Run regular reports to track performance and drive improvement
  
  
• Maintain organized filing and data systems
  
  
• Ensure smooth daily operations at the front desk and beyond
  
  

💙 What We Believe In

• A Collaborative and Supportive Team Culture: You’re not just managing — you’re building up others to shine.
  
  
• Be Better Every Day: Small improvements, big impact. You’re always learning, growing, and helping others do the same.
  
  
• Celebrate!: We recognize wins, cheer each other on, and make work joyful.
  
  
• Deliver Incredible Hospitality: Every interaction should leave a lasting positive impression — for both guests and teammates.
  
  

📆 Schedule & Availability

• This is a full-time position (30+ hrs/week)
  
  
• Flexible availability is required, including:
  
  
  • At least 1 AM weekend shift
    
    
  • 3 weekday PM closing shifts
    
    
  • 1 weekday AM opening shift
    
    

✅ Healthcare eligibility begins after 90 days of working 30+ hours/week.

🧪 Certifications

• Lifeguard Certification required (Training provided if not currently certified)
  
  
• All certifications must be kept current in accordance with renewal standards
  
  

🎉 Why You’ll Love It Here

We work hard, support each other, and have fun doing it. At H&H, we celebrate your growth, your wins, and your unique contributions — and we’re committed to helping you thrive both professionally and personally.

📩 Ready to Make a Splash?
Apply today and help us deliver the Golden Experience to every family — while growing in a company that’s all about purpose, positivity, and progress. Compensation: $23.00 - $27.00 per hour

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