D365 Senior Support Consultant (Finance & Supply Chain)

High performing team members. Challenging projects. A stable and profitable company. And a great place to work! This is what you can expect if you join the Quisitive team. Founded in 2016, Quisitive is a publicly traded, global Microsoft partner specializing in Microsoft platform and complementary technologies, custom solutions, and offerings that drive digital transformation and business value for enterprise customers. Our team of professionals has a long history of successfully delivering award-winning Microsoft solutions, and our culture of continual learning ensures that we remain committed to Microsoft’s long-term strategy. Quisitive was recently named the 2023 Microsoft US Health and Life Sciences AND Solution Assessments Partner of the Year.

What do we attribute our award-winning success to? The people we hire, of course! People don’t join the Quisitive team for a job. They come to Quisitive to build a career – to continue their infinite quest to learn; to deliver on the most innovative and exciting work of their lives; and to be part of a high-performing and fun culture. We’ll provide you the tools and leadership that you need to be successful, and let you do what you do best!

It is a very exciting time of growth for our Customer Excellence (CE) practice and Business Solutions team, as we are currently hiring a D365 Senior Support Consultant to provide technical leadership for the team.  This role can be located anywhere in the United States, but we would prefer Austin, Dallas, Chicago, Denver, Phoenix or Tampa.

What will my role be?

As a D365 Senior Support Consultant, you will collaborate with the Quisitive project teams and customer stakeholders to finalize and prioritize engagement scope, develop a comprehensive set of requirements that align to customer business objectives, and gain a full understanding of current business processes and desired future state to support a platform roadmap for the customer. In the course of your project duties you may:

• Leverage the prescribed Microsoft Dynamics implementation methodology, Sure Step, for successful delivery.
• Facilitate customer decision-making process and develop functional design document that will drive the development process (e.g. modifications/customizations to Dynamics versus customer process changes – or both)
• Document customer business requirements that express the actions a solution must execute and the expected outcomes
• Configure and customize Dynamics to achieve customer business requirements; provide solutions and work arounds suitable to the end user and eliminate complexity
• Design and finalize flow charts for business processes and engage in test script writing and training materials
• Conduct acceptance testing and train customer resources to successfully use and maintain the Dynamics application
• Prepare and deliver overviews and product demonstrations to customers and prepare presentations/demo scripts for Quisitive pre-sales activities
• Engage in data migration and assist the customer and team stabilize the approach
• Work with ISV's and 3rd party integrations
• Prepare training plans and guide less experienced Support Consultants in scaling their capabilities
• Standardize best practices for re-useable documentation, solutions, test scripts, process flows
• Work on multiple customer projects simultaneously
• Customer support activities may include:

• Manage and prioritize support tickets, ensuring they meet agreed-upon Service Level Agreements (SLAs). Managing support ticket assignments and customer escalations
• As a support consultant, your primary focus is to provide functional application help desk support for Microsoft Dynamics 365 clients.
• Provide troubleshooting and resolution help when users encounter problems or need assistance, you step in to troubleshoot issues, implement fixes, and document case resolutions
• Documenting or reviewing functional specifications for customer issues
• Working with Quisitive implementation team to ensure issue resolution
• Working with support manager for customer status reporting
• Reviewing hours reported by offshore teams (if applicable)
• Leading upgrade plans for customers and coordinating solution testing

 What's required?

• First and foremost, you should enjoy solving technical challenges, working with customers and being part of an amazing team!
• 3-5+ years customer support experience in MS Dynamics
• Firm understanding of the challenges, risks and resolutions of implementing vertical applications
• Credible, professional presence and ability to develop productive custom