Guest Experience Parking Attendant - INTRUST Bank Arena

SUMMARY:

As a Parking Attendant, you play a vital role in creating first – and lasting – impressions by delivering amazing experiences through world-class entertainment, one guest at a time. With an emphasis on the guest experience, you will create a welcoming environment and guide guests through the parking process with professionalism and energy. You will manage the flow of vehicles for on-site parking lots, provide assistance with directions, answer questions, and help maintain a safe and organized parking environment. Your positive attitude and commitment to excellence help set the tone for unforgettable guest experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Reports to Manager, Coordinator and Supervisor in appropriate uniform to attend pre-event briefing.

• Coordinates with the uniform attendant to check-out and check-in miscellaneous unform and equipment necessary to perform assigned position.

• Welcome guests first with a smile, eye contact, and positive, energetic attitude.

• Have thorough knowledge of on-site parking lots, and general knowledge of parking lots within the area, providing directions when applicable.

• Direct vehicles to designated parking areas quickly and safely, following venue procedures and parking patterns.

• Provide accurate information about the facility and event timelines.

• Assist guests with special needs or mobility concerns, providing guidance to accessible parking, drop-off zones, and applicable entrances.

• Manage pedestrian safety in and around parking areas during peak arrival and departure times.

• Maintain cleanliness and organization of parking areas, signage and equipment.

• Communicate effectively with team members and leadership, utilizing radio, to coordinate guest needs and traffic updates.

• Anticipate guest needs, resolving parking-related concerns and complaints promptly and professionally.

• Monitor parking lot activity to prevent unauthorized access and ensure guest safety.

• Report any safety hazards, suspicious activity, or maintenance issues immediately.

• Follow all safety standards, company and department policies and procedures.

• Operate handheld devices to verify pre-paid permits, take cashless payments for general admission permits, and/or ADA parking spaces.

• Accurate, honest reporting for assignment of parking spaces, charging appropriately for each.

• Act in a professional manner always with guests, clients, team members, and others encountered.

• Provide and deliver exceptional guest experiences to every guest, client, team member, every time.

• Remain flexible and able to adapt to situations as they occur.

• Regular attendance is an essential job function.

• Position requires the ability to work at all ASM Global facilities in Wichita.

• Other duties as assigned.

QUALIFICATIONS:

• Guest first mindset.

• Ability to stay calm and courteous under pressure in a fast-paced, high-volume environment.

• Meet the physical demands of the job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing and moderate to loud noises.

• Work effectively under pressure and/or stringent schedule to produce accurate results.

• Positive, friendly, attitude with neat appearance, and smile required.  

• Must work well with others.

• Must speak and understand English.

• Ability to pass a credit/background check.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or GED.

• Experience in customer service, hospitality, or parking operations preferred.

• Valid driver’s license preferred.

• Must be able to work independently with little or no supervision.

SKILLS AND ABILITIES:

• Customer Service Excellence – Ability to engage guests with a friendly, helpful, and professional attitude.

• Interpersonal and communication skills with ability to follow instructions, both verbal and written.

• Maintain proper grooming and dress code standards.

• Apply teamwork by working collaboratively with other team members.