Customer Service Supervisor

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 158 airport locations, 22 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The classification of Customer Service Supervisor includes the following: supervises, coordinates, and controls airport passenger service functions; monitors the quality and quantity of work performance; ensures compliance with Company rules and regulations and Company safety standards; and trains subordinates. Areas of responsibility include all Passenger Service functions, Operations, and Weight and Balance and may consist of Cabin Services. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Ensures they administer practices fairly and equitably, where all employees, customers, vendors, and other third parties are treated with respect. Read, understand, and clarify the implementation of the site-specific security plan. Ensure that all WFS staff are issued a relevant company ID and that they display this identity badge. Ensures they administer practices fairly and equitably, where all employees, customers, vendors, and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.

Compensation: $24.00 an hour

Responsibilities

• Ability to judge distance.

• Ability to count money.

• Hear and respond to customers.

• Reports to work on a regular and timely basis.

• Must be willing to wear uniform and insignia as prescribed by the Company.

• Personal appearance and grooming that will present a favorable corporate image.

• Ability to speak and be understood when giving directions/information to passengers.

• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.

Minimum Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to work rotating shifts, including weekends, holidays, and days off.
• Reports to work on a regular and timely basis.
• Cognitive skills to set priorities and use independent judgment.

Preferred Skills

• Ability to read, write and fluently speak and understand the English language.
• Ability to write routine reports and correspondence.
•  Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Physical Requirements/Working Conditions

• Ability to lift 70 pounds. No exceptions.

Perks & Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility