Director of Residential Programs

Description

POSITION TITLE: Director of Residential Programs

FLSA CLASSIFICATION: Exempt-Administrative

REPORTS TO: Senior Director of Housing and Facilities

POSITIONS SUPERVISED: Residential Coordinators, Team Lead of Housing Case Management, SOAR Specialist

POSITION OVERVIEW: The Director is responsible for accepting and processing qualified referrals, coordinating with prospective residents Case Management and treatment teams with respect to assessing and addressing client needs in the residential environment. The Director is responsible for providing regular supervision to all Residential Coordinators and Housing Team Lead, as well as provide oversight and supervision to Behavioral Health Specialists and Case Managers as needed. The Director will handle employee and consumer complaints/concerns, monitoring consumer general circumstances as it involves housing, and assuring general safety and cleanliness. The Director will document and report client occupancy and status, oversee, plan and support social events and is responsible for staff meetings and training.

ESSENTIAL POSITION RESPONSIBILITIES:

1. Provides supervision to Residential Care employees, assures program staff are supported and trained in accordance with policies.  
2. Handles personnel matters timely, effectively and consistently with existing policies, including interviewing, hiring, counseling, terminating, and completing annual evaluations for employees. Provides appropriate documentation.  
3. Responsible for monitoring direct care staff billing, ensuring all members of the residential department meet productivity and documentation requirements. Provides assistance and support to ensure employees maximize their performance and productivity. Ensures timely and appropriate documentation and billing of services to ensure MHA, COMCARE and MCO guidelines are followed. 
4. Provides direction and support to Residential Care employees in matters related to staffing the program, licensing standards, grand program guidelines, utilization of residential facilities and services, and other concerns which impact quality of care and agency collaboration. Ensure all Federal, State and local standards are followed with respect to services and facilities.
5. Ensure that consumers have a safe/secure home setting through oversight of all components of Residential Care programs.
6. Responsible for assisting Senior Director of Housing and Facilities in writing and revising policies and procedures for Residential Care programs as needed (revised at least annually) for continued quality service.
7. Collaborates with CoC, VA and other community partners to ensure all contract goals and resident needs are met. 
8. Assists Senior Director of Housing and Facilities and Senior Director of Grants and Aging in securing timely and appropriate documentation for COC HUD grants.
9. Works directly with the Director of Property Management and facilities, property management staff and direct care staff to ensure vacancies are filled within 30 days with appropriate levels of care.
10. Monitors and provides documentation on all program goals required through grants and contracts. Develops action plans to meet current goals and creates new goals and action plans to ensure that the Residential Care programs continue to meet community and partner expectations. 
11. Participates in Quality Council meetings, and completes quarterly reports tracking efficiency, effectiveness, satisfaction and access indicators. Reviews utilization review process to ensure they meet guidelines of CARF, MCO’s grantors and current contracts. Ensure proper processes are being followed. Provides training on utilization review process.
12. Completes various reports as necessary to ensure CARF standards, contract obligations and department/agency expectations are met and maintained. Completes all reports in a timely manner as requested by the Senior Director of Housing and Facilities.
13. Provides training opportunities for department and agency staff on an ongoing basis. 
14. Participates on various agency committees and carries out tasks as assigned by work group. 
15. Approves times sheets and ensures correct programs are charged for staff time. Approves time off requests, mileage reports, and expense reports in accordance with MHA policy. Monitors program expenditures and reviews program budget monthly with Senior Director of Housing and Facilities.

OTHER POSITION RESPONSIBILITIES:

1. Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and training as required. Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexibility in work schedule when needed.
2. Exhibits appropriate level of technica