Content Marketer

At Pylon, we're building the future of B2B Support.

Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.

We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We just raised our Series B and are backed by YCombinator, General Catalyst, Bain, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.

This is a fully in-person role; we do not offer remote or hybrid options.

What you will do

• Take ownership of Pylon's long-form and short-form written content

• Post product updates 5x/week on LinkedIn & X (example)

• Weekly spotlights, feature update newsletters, videos

• Create product guides, blog posts, optimizing for SEO wherever possible

• Work with our PMM and Growth Lead on all integrated marketing campaigns

What we are looking for

• You've done the work before and can work autonomously

• You're creative, organized, scrappy, and biased toward action

• You're a clear, concise writer and able to write in a startup-friendly, "non-corporate" and "non-marketing" tone

• 2+ years content marketing experience

• 2+ years working at a B2B SaaS startup

Nice to Haves

• You have good design sense

Our perks

🍽 Lunch, dinner and snacks at the office

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 Retirement savings

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite (we went to Hawaii in September!)

✈️ Relocation and immigration support