Business Improvement Specialist

Overview

 

 

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

 

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

 

Role

Under the general guidance of the Business Improvement Manager, the Business Improvement Specialist analyzes existing business processes, identifies areas for improvement, and develops strategies to enhance efficiency and productivity. The role involves collaboration across departments and provides operational excellence by assisting with planning, structure, and knowledge support. This position plays a key role in optimizing business workflows and supporting continuous improvement initiatives

Company Benefits

 

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $21.63/Hr.

Max Compensation

USD $26.00/Hr.

Responsibilities

• Assists with reviewing and analyzing business processes to enhance overall business operations
• Collaborates with business process owners to ensure processes are maintained and documented accurately
• Supports the Business Improvement Manager and Development teams in API system integration development and addresses issues arising from technological advancements
• Helps develop strategies to manage increases in business volume or unusual patterns, particularly within Customer Service Representatives (CSRs)
• Assigns new calls within the Customer Service Software Program (Zendesk) to optimize efficiency during all working shifts
• Works with the Business Improvement Manager to plan the Monthly CSR task schedule, collaborating with the Director of Customer Service to forecast staffing needs and meet Service Level Agreements (SLAs)
• Provides support to all Customer Service Teams as needed, ensuring operational needs are met
• Assists in identifying and implementing process improvements that lead to operational excellence and enhanced performance
• Helps develop and maintain reports and dashboards to track the effectiveness of business improvement initiatives
• Fosters cross-departmental collaboration to ensure successful integration of process improvements across teams
• Completes assigned tasks in a safe, accurate, thorough, and alert manner
• Upholds Company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and the public
• Other related job duties as assigned

Qualifications

• Proficient in Microsoft Word and Outlook
• Exceptional organizational, time management, and prioritization skills
• Strong written, verbal, and interpersonal communication skills
• Excellent analytical and problem-solving abilities
• Keen attention to detail and accuracy
• Ability to thrive in a fast-paced, professional customer service environment
• Quick to adapt and learn new software, tools, and applications
• Skilled at analyzing data, troubleshooting issues, and resolving problems through rootcause analysis
• Self-motivated with the ability to work independently and collaborate effectively in a team setting
• Strong coordination skills with experience working in cross-functional teams
• Ability to manage multiple projects simultaneously with minimal supervision
• Ability to remain flexible to work overtime as needed to meet deadlines and business requirements
• Proactive and takes initiative to complete tasks and responsibilities with minimal oversigh

Education and Experience

• High school diploma required; college degree preferred
• Minimum of three (3) years of relevant experience
• Demonstrated abilit