Walk In Clinic New Salem - Receptionist - Full Time

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for.
What We Do: Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you!
Why You’ll Love Working Here: We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.
Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.
Procedure: The job description and responsibilities are defined for Medical Receptionist in the MMC Now Walk In Clinic at Murfreesboro Medical Clinic below:
Job Title MMC Now Walk In Clinic Medical Receptionist
Job Description
To provide clerical support to the MMC Now, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Working Conditions
Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Hours are extended business hours, weekend hours and holidays. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.

Job Responsibilities
• Represent MMC in a courteous and professional manner.
• Greet guests and incoming calls in a polite, prompt, and helpful manner.
• Take accurate messages which include all required information.
• Process voicemails
• Be at your workstation on time and prepared to start the day.
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients.
• Collect co-payments, deductibles, co-insurance, or other patient responsible balances.
• Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
• Correctly process payments and receipts
• Prepare daily deposit and maintain cash bag.
• Schedule, coordinate and reschedule patient appointments as instructed by providers.
• Screen calls and direct to appropriate staff members.
• Utilize Phreesia pad with every patient unless they checked in online prior to appointment.
• Obtain accurate demographic and insurance information from patients to ensure accurate billing and maximum reimbursement.
• Obtain and process insurance referrals timely.
• Provide prompt, efficient, and accurate patient service.
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach.
• Coordinate referrals as needed.
• Schedule additional testing as needed.
• Provide excuse notes or complete forms that patients need with guidance of the APP.
• Scan documents into the patient chart
• Keep your work area and the clinic clean.
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
• Be knowledgeable of and adhere to all MMC policies and procedures.
• With instructions, perform other duties as required or assigned.

Required Skills
• Excellent customer service skills
• Strong skills in communicating effectively with co-workers, providers, and patients.
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner.