End User Computing Specialist II

We are recruiting for a motivated End User Computing Specialist II to join our team!

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Department

Information Technology

Job Summary

Under general supervision, provide advanced technical support, troubleshooting, and device management for end-user computing systems. This position requires expertise in supporting a variety of hardware, software, and network-related issues, as well as the ability to provide exceptional customer service to end-users. Serves as the primary liaison between hospital users and the IT department. Responds to users' needs via the Help Desk trouble ticket. The End User Computing Specialist II plays a key role in ensuring that all end-user devices and systems are operating efficiently, securely, and in compliance with organizational policies.


Essential Functions:

• End-User Support:
  Provide high-level technical support for end-users, including troubleshooting hardware, software, and network issues.
  Respond to service requests and manage incidents related to desktops, laptops, printers, peripherals, and mobile devices.
  Assist in the resolution of technical problems escalated from the Help Desk and provide guidance on complex issues.
  Support end-users in person, remotely, or through telephone and email communications.
  Respond accordingly to pages per IT Policies (7x24 On Call shift required as scheduled in rotation) (40%)
• Device Management & Configuration:
  Oversee the setup, configuration, and maintenance of desktop, laptop, and mobile devices.
  Install, configure, and maintain operating systems, software, and security patches.
  Ensure all devices are compliant with security standards and internal policies.
  Manage the lifecycle of user devices, from initial provisioning to decommissioning. (20%)
• System Administration & Security:
  Assist in the management of user accounts, permissions, and system access controls.
  Ensure systems are up-to-date with security patches and software updates.
  Support enterprise security measures, such as endpoint protection and encryption technologies. (15%)
• Collaboration:
  Work closely with other IT teams (networking, systems administration, and security) to ensure seamless integration and support for all end-user devices and services.
  Collaborate with business units to understand and address their computing needs and challenges.
  Contribute to IT projects that involve the rollout of new technologies or systems. (15%)
• Training & Documentation:
  Provide end-user training on best practices, software applications, and security guidelines.
  Create and maintain technical documentation, user guides, and FAQs to assist with troubleshooting and user self-service.
  Educate users on available technology resources and assist with the adoption of new systems or tools. (10%)

Education:

• High School Diploma or GED required.

Work Experience:

• Two years working in an area of end-user computing systems support, requiring knowledge in areas of both hardware and software required.

Licenses:

• CompTIA A+ - CompTIA or MCP-Microsoft Certified Professional preferred.

Knowledge, Skills and Abilities:

• Knowledge of networking essentials and TCP/IP, MS O365 Office Suite, Windows 11 operating system, MDM, MAM remote desktop solutions and virtual environments.
• Technical and troubleshooting skills. Good communication and customer service skills.
• Knowledge of Microsoft software products required
• Basic understanding of endpoint security solutions (antivirus, encryption, etc.).
• Familiarity with cloud-based collaboration platforms (Microsoft 365, Google Workspace, XenMobile, JAMF etc.).
• Knowledge of hardware components and their respective interface requirements.
• Ability to ensure all equipment is optimized for maximum performance.

Shift

Days (United States of America)

Work Type

Regular

Salary

$28.37 - $42.55 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimburse