Patient Access Specialist

Title: Patient Access Specialist

Employee Classification: Patient Access Specialist

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNTC Health Cardiology-345700

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.   We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.   Learn more about the UNT System and how we live our values at www.UNTSystem.edu.  

Department Summary

UNT Health is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. HSC Health primary and multispecialty care clinics are located on the HSC campus in Fort Worth. Our care teams extend to local hospitals, surgery centers, long-term and continuing care centers, and mobile and in-home care. HSC Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating health care students, residents, and fellows to deliver care to our community.

Position Overview

UNT Health is seeking to hire a Patient Access Specialist to join our Multi-Specialty team. Responsibilities of the position include but are not limited to: Responsible for all clerical activities in a medical office using specific knowledge of medical terminology, Patient scheduling, billing, compiling and recording medical charts, and patient inquiries. Acts as a customer service representative offering assistance to patients. Daily reconciliation of batches, Ensure all clinic front desk processes are being completed.

Minimum Qualifications

High school diploma or GED and three (3) years of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

Demonstrates expert skills and knowledge of the job;

• Ability to multitask in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Ensures smooth transition of important information from one person or department to another.
• Participates actively and positively as part of a team to ensure the best outcome for the customer, team, and department, is self-motivated and takes ownership on projects. 
• Ability to work in high stress environment.

Preferred Qualifications

• Bilingual

Job Duties

• Operate office equipment, such as voice mail messaging systems, spreadsheet, or other software applications to prepare reports, financial statements, letters, case histories, or medical records.
• Answer telephones and direct calls to appropriate sta