Senior Director Product Design, Premium Products and Travel

Senior Director Product Design, Premium Products and Travel

We’re currently seeking a Product Design Senior Director to join our Premium Design Team, which is part of the Experience Design organization. 

The Premium Design team defines the gold standard for Capital One’s high-spender customer ecosystem, crafting personalized, high-stakes experiences that integrate seamlessly into our customers' lives. We are seeking a visionary Design Leader to oversee our Travel and Premium Products portfolio, directing the design teams behind both Capital One Travel and the Velocity Black-powered Concierge products.

Since its launch in 2021, Capital One Travel has been on a trajectory of monumental growth and aims for a bold vision to grow into one of the largest OTAs. Velocity Black is a premium lifestyle digital concierge service that delivers exclusive travel, entertainment, shopping and dining offerings to consumers globally allowing Capital One to continue an expansion of offerings at the top of the market.  As the leader of this portfolio, you will set the design direction that propels both of these experiences into their next frontier, delivering full-scale, industry-leading lifestyle products.

In this role, you will lead the teams responsible for the end-to-end consumer and agent-facing experiences for both Capital One Travel and Concierge experiences. Your success will depend on your ability to balance an elite customer experience with the development of rigorous standards that ensure a cohesive journey across the entire lifestyle space. By staying ahead of business, design, and technology trends, you will guide your team in refining long-range product strategies and unlocking the innovation necessary to win in this space. Ultimately, you will own the entire design lifecycle across various touchpoints, finding leverage within complex systems and championing a customer-first philosophy. You will be held accountable for overarching results, ensuring that every interaction within our travel and concierge ecosystem is as intuitive and impactful.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.  

Role Expectations 

As a Product Design Senior Director on the Premium design team, you’ll leverage your exceptional design skills to lead or drive the resolution of large-scope design issues that inform the higher-level vision of the organization and align to business objectives. You’ll collaborate deeply with our research teams and Product and Tech leadership and apply your expertise to reimagining and raising the design quality bar across Capital One.

Here are some of the expected competencies for this role:

Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Mentorship: Set the standards for craft skills across Capital One by leading, mentoring and consulting with others, providing expertise that enables work to move forward efficiently and lead highly complex, large-scale design projects, directing the work of junior designers

Strategic Influence: Shape product direction and outcomes by leveraging deep product design expertise, user insights, and an understanding of the business. Drive alignment with cross functional executive leaders, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.

Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process

Business-Focused: Demonstrate a mastery of products,  processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage,