Senior DevOps Engineer

<p><span>Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.</span></p><p></p><p></p><p><b>Summary of Position</b></p><p><span>As a Senior, DevOps Engineer at Teladoc Health, you will demonstrate a leadership mindset, solid operational experience, and the ability to problem-solve. Additionally, you should have exceptional communication skills, be knowledgeable about the latest industry trends, and be highly innovative. The Senior, DevOps Engineer will help design and develop a programmable infrastructure, configure, implement, debug and document new and existing applications running on Linux and Windows operating systems in private and public cloud infrastructures. Engage in design, development, installation, and system administration of build/continuous integration systems, anti-virus systems, and configuration management systems for medical device robots and other telemedicine endpoints. Participate in full development life cycle of DevOps projects on Teladoc/InTouch Health Connected Devices, including assessment of requirements, system analysis, and design.   </span></p><p></p><p><span>The role performs ongoing application support for live production systems by diagnosing and resolving highly complex issues, identifying, recommending and implementing options for improving performance, maintainability and operability; update existing practices and procedures, as defined by the supervisor. The role will also require direct work with development and quality engineering leads and other technical staff in the application design for software as a service delivery; work on projects requiring technical decision making and providing input to delivery schedules; normally receive basic or no instruction on routine work and new assignments; and have work periodically reviewed by more senior team members or supervisors for the soundness of technical judgment and overall accuracy.</span></p><p></p><p><b>Essential Duties and Responsibilities</b></p><ul><li>Write technical specifications and requirements definitions based on conceptual design and stated business requirements.  </li><li>Develop SaaS public and private cloud infrastructure, in cost-conscious ways, using "infrastructure as code" and automated environment provisioning tools and techniques.  </li><li>Support, maintain, document, and write unit tests as part of infrastructure as code projects.  </li><li>Analyze code and design faults to find root causes of errors and assemble systems to pre-empt similar faults in the future.  </li><li>Participate in the full development life cycle process including requirements analysis and design implementation. </li><li>Consult with cross functional leadership to prototype, refine, test, and ship products to meet business needs.  </li><li>Consult and participate in design and deployment of new customer features, products, and utilities.  </li><li>Identify and evaluate new technologies for implementation.  </li><li>Analyze user needs to determine technical requirements.  </li><li>Acts as the single point of contact for development and product teams into Technical Operations and as the primary subject matter expert within Technical Operations for a specified number of applications and service teams.  </li><li>Collaborates with the Development and Architectural teams to ensure operational maturity requirements (reliability, availability, scalability, observability, performance, capacity etc.) are met, and recommends operational improvements to them.  </li><li>Ensure internally developed and externally acquired custom off the shelf solutions are appropriately instrumented and monitored via the Teladoc monitoring standards.  </li><li>Performs technical work to accomplish tasks and projects within defined timelines and in a professional manner in alignment with active standards.  </li><li>Installs, upgrades, configures, repairs and monitors high-availability, 24/7 application services, third-party appliances, and infrastructure; assists with automation scripts and tools to improve the team’s overall efficiency.  </li><li>Works with others or independently on projects of medium to high complexity often with cross-team alignment needs.  </li><li>Can develop high-quality documentation of all technical and non-technical deliverables to a wider organizational audience.  </li><li>Performs maintenance and service functions to support production infrastructure, including system installation, systems administration, patching and configuration and software upgrades on development and production systems.  </li><li>Participates in 24x7 on-call rotation and responds to production alerts involving multiple software s