Aftersales Trainer (Automotive) – Freelance (m/f/d)

<div id="container"> <div id="text">Our international Training team delivers world-class service to the global automotive industry. <br/> <br/> We are looking for an <b>Aftersales Trainer based in Romania </b>to drive performance and service quality for a premium automotive brand.  <p>Aftersales Trainer (Automotive) – Freelance (m/f/d)</p> <div id="maincontent"> <div id="content"> <h4>Key Responsibilities:</h4> <p><div><ul><li><b>Training Delivery:</b> Lead engaging face-to-face and online training sessions focused on aftersales systems and tools, and customer service excellence</li><li><b>Performance Evaluation:</b> Assess participant competency through practical and theoretical testing, providing constructive feedback</li><li><b>Content Localization:</b> Adapt existing training modules to align with brand standards, local market workflows</li><li><b>Material Review: </b>Audit and edit training documentation to ensure accuracy, regional relevance and clarity</li><li><b>Content Development:</b> Design and develop new training concepts tailored to specific aftersales processes and market needs</li></ul></div></p> <h4>Qualifications &amp; Skills:</h4> <p><div><ul><li>At least 3 years of experience as a Trainer in the automotive sector, or proven track record in an automotive aftersales department (dealership level)</li><li>Deep understanding of dealership processes, service advisor workflows, and the competitive landscape of the premium automotive sector</li><li>Expert knowledge of service consulting, customer approach, and the sales of parts and accessories</li><li>High level of self-confidence and persuasiveness, with the ability to remain authentic and flexible while facilitating interactive group sessions</li><li>Strong self-management, and a proactive approach to continuous learning and self-reflection</li><li>Proficient in MS Office and a quick learner of specialized aftersales ticketing tools</li><li>Focus on digitalization and ability to perform deep dives into systems</li><li>Fluent Romanian and business-level English</li><li>Driving License</li></ul></div></p> <h4>What We Offer:</h4> <p><div><ul><li><b>Premium Brand:</b> Work with a globally renowned automotive manufacturer</li><li><b>Consistent Income:</b> Flexible freelance role with a stable project pipeline and competitive rates</li></ul><br/>If you are an expert in service processes and aftersales tools to bring efficiency, we look forward to hearing from you.<br/><br/> Please submit your application online, including your earliest availability and your expected daily rate, via: <a href="http://www.steep.de/en/karriere"><b>www.steep.de/en/karriere</b></a><br/><br/> <b>Note: </b>We can only consider applications submitted in<b> English.</b></div></p> <div id="spacer-applinks"></div> <div id="textbody"></div> <div> <a href="/Vacancies/1508/Application/CheckLogin/1?lang=ger">Apply now</a> <div id="space-vert"></div> <a href="https://steep.pitchyou.de/go/1508?jkey=TRAINING&amp;title=Aftersales Trainer (Automotive) – Freelance (m/f/d)" target="_blank"> <span>Apply now via WhatsApp</span> </a> </div> </div> </div> </div> </div> <div id="sidebarmobile"> <p>steep GmbH is a technical services company with headquarters in Bonn and more than 35 other locations in Germany and Europe.<br/>Around 800 employees have been successfully advising and supporting industrial and public clients for more than 60 years.</p> <h4>Contact:</h4> <p>Madalina Marti<br/>Phone: +49 151 157 65071</p> <p><a href="mailto:personal@steep.de">personal@steep.de</a></p> <p><a href="https://www.steep.de/" target="_blank">www.steep.de</a></p> <p><a href="https://www.steep.de/datenschutzerklarung/" target="_blank">Our privacy policy</a></p> </div> <div></div>