Loss Prevention Agent - The Langham, Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

 

DEPARTMENT:            Loss Prevention

 

JOB TITLE:                  Loss Prevention Agent   

            

REPORTS TO:              Loss Prevention Supervisor

 

SUPERVISES:  N/A

 

PRIMARY OBJECTIVE OF POSITION:

 

Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment.

 

RESPONSIBILITIES AND JOB DUTIES:

 

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. 
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. 
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. 
• Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers. 
• Check employee packages as they exit to ensure no food or Hotel property is being removed. Screen persons entering this entrance for purpose and authorization.
• Receive, record and store lost and found items.  Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Other duties as assigned by the supervisor.

 

PHYSICAL DEMANDS:

 

• Activities include talking, hearing, seeing, feeling, holding, grasping and reaching.  Walking and standing are required regularly. 
• Lifting and carrying objects weighing 100 pounds minimum.

 

SPECIAL SKILLS REQUIRED:

 

• Good knowledge of the hotel, meeting rooms, and surrounding city area.
• Ability to effectively dea