IT Support Analyst, Keystone Regional Office

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for providing efficient and effective technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting / support.

Job Description

Core Responsibilities

• Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).

• Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.

• Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users.

• Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes etc. in order to enhance productivity and efficiency.

• Assists in the planning, coordination and implementation of projects.

• Assists in training of basic systems for new and current users when necessary.

• Regular, consistent and punctual attendance.

• Other duties and responsibilities as assigned.

Qualifications:

• 1 - 2 years of experience with troubleshooting hardware and software problems.  

• Must have a valid drivers license

• Microsoft Windows 11, Microsoft Office, Azure, Intune.

• Knowledgeable of servers, storage, operating systems, network switches, networking protocol, DHCP, IP addressing.

• Can operate independently, under moderate supervision/guidance.

• Ability to manage stress well, follow procedures, and collaborate within diverse team while delivering under pressure. Demonstrate accountability and ownership.

• Excellent problem-solving, follow-up, analytical, time management, and communication skills (verbal, written and interpersonal). Able to plan tasks independently.  

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Computer Literacy, Desktop Computers, Laptops, PC Hardware, Peripheral Devices, Printers, Results-Oriented

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