Associate Account Manager

Description

Job Title: Associate Account Manager

Job Type: FT

Location: Remote ,to be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV.  

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Associate Account Manager serves as the primary liaison between Flores and the client. Following the completion of a dedicated training program, this role will support the client and participant relationships for small to mid-level client groups. This role is responsible for complete client satisfaction for services delivered. The Associate Account Manager will work closely with Account Managers and will report to their Team Leader and Director of Account Management.

What You’ll Do

• Utilize necessary technical IRS Code and general employee benefit knowledge regarding Flexible Spending Accounts, Cafeteria Plans, Health Reimbursement Arrangements, HSA Administration, COBRA, and other services administered by Flores to address client/participant inquiries.
• Field phone calls from clients and participants throughout the day regarding the benefits Flores offers, and any questions or requests they may have in a timely manner.
• Manage daily participant account data including exception reports, status changes, claims outside of enrollment and other client/participant reporting.
• Complete and be accountable for daily tasks such as audit procedures and account reconciliation on both individual and corporate levels.
• Provide a high level of customer service to assigned clients and all participants by creating a positive relationship with both parties.
• Prepare for and execute seasonal activities such as re-enrollment and non-discrimination testing.
• Research technical and legal questions posed by clients using both internal resources and outside legal resources retained by the firm. 
• Facilitate new client implementation and assist in adding additional lines of services to pre-existing groups. 
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes Flores’ core values.

Requirements

Who You Are

• An individual that understands the value of providing a high level of customer service.
• One to two years related work experience. Experience in benefits management, account management or customer service field preferred, but not required. 
• Preferred associate or bachelor's degree but not required.
• A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
• Able to confidently use independent judgment and expertise to manage groups.
• Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
• An internally motivated individual looking to grow personally and professionally.
• A qualified candidate who possesses above average analytical and problem-solving skills. 
• Able to perform this job successfully and grow into managing significant client relationships.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional remote office environment. To be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, MD, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV.  This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange acc