Field Service Manager- Power Equipment

Multiquip, a leading manufacturer and service provider to equipment professionals in diverse industries, offers a unique work environment. Our construction products are used on projects ranging from site preparation, highway and paving to concrete and masonry construction. Our generators power construction sites, the entertainment industry, special events, and critical power for emergency response teams. We are committed to fostering a dynamic work environment that encourages collaboration and provides opportunities for career growth and professional development.

 

General Summary:

Join Multiquip as a Field Service Manager and Power Up Your Career!

Are you a hands-on problem solver with a passion for customer service and technical excellence? Multiquip is looking for a dynamic Field Service Manager to lead and support our field service operations across a designated territory. In this role, you’ll be the go-to expert for technical support, training coordination, and equipment repairs—both warranty and non-warranty—delivered with precision and care.

You’ll work directly with customers, dealers, and service teams to diagnose and repair complex mechanical, electrical, hydraulic, and diesel systems in the field. From coordinating parts to completing service work efficiently, you’ll play a key role in driving customer satisfaction and supporting our profitability goals.

But that’s not all—this role also offers the opportunity to grow revenue by promoting parts sales, MQ filter kits, and service solutions both on-site and through our service centers.

We’re looking for a skilled, self-motivated technician who thrives in a fast-paced environment, loves troubleshooting, and takes pride in delivering top-tier service. You’ll collaborate with fellow Field Service Managers and internal teams to uphold Multiquip’s reputation for excellence and innovation.

Essential Duties and Responsibilities:

• Oversee daily field service operations, including repairs, training, and technical support.
• Provide expert troubleshooting and hands-on repair assistance to customers.
• Diagnose issues, prepare estimates, and ensure timely job completion.
• Act as the key liaison between customers and Multiquip for technical concerns.
• Keep accurate records of service activities and customer interactions in CRM systems.
• Build strong relationships with Authorized Service Centers in your territory.
• Conduct warranty inspections and authorize claims as needed.
• Submit detailed service reports and technical feedback.
• Support creation of service bulletins, manuals, and training materials.
• Deliver technical training and guidance to internal teams and customers.
• Perform field repairs to support service goals and drive revenue growth.

Sales and Service Growth Responsibilities

• Actively promote Multiquip’s sales and service initiatives to increase departmental and company revenue.
• Identify and encourage opportunities for direct parts sales through Multiquip.
• Recommend and support use of MQ filter kits.
• Promote MQ service and preventive maintenance programs—both in the field and at MQ factory service centers.

Education and/or Work Experience Requirements:

• Education: Associate degree or 5+ years of hands-on experience in power generation. Equivalent combinations of education and experience are welcome.
• Industry Experience: 5+ years as a Power Generation Technician, with advanced skills in electrical and diesel engine repair (Tier 4 engines preferred).
• Technical Skills: Strong knowledge of diesel, electrical, and hydraulic systems. Able to interpret schematics, manuals, and technical documents.
• Problem-Solving: Skilled at troubleshooting and adapting to non-standard situations using written, verbal, or visual instructions.
• Communication: Clear and professional communicator with the ability to understand and explain technical materials and respond effectively to customers and team members.

Qualifications:

• Team player with a positive, professional attitude.
• Strong mechanical and electrical skills, especially with diesel generators.
• Skilled in troubleshooting complex systems and interpreting technical documents.
• Willing to travel for field repairs and customer support.
• Detail-oriented with excellent problem-solving abilities.
• Clear communicator, able to explain technical info to various audiences.
• Proficient in Microsoft Office, Adobe Acrobat, and web-based service tools.
• Must be able to operate standard tools and equipme