Client Services Representative

As a Client Services Representative, you will serve as an advocate for our client and professionally represent Trans Ova Genetics by consulting and providing our clients with sound advice and developing a service plan to best meet the needs of their operations. In this position, you will have the opportunity to partner with our external and internal clients to create an atmosphere of continual improvement geared toward the betterment and future of reproductive technology. 

This position is open to fully remote work with the home office being in Madison, WI. 

Key Responsibilities:

Advocate

• Effectively and timely communicate and respond to client requests/queries
• Understand individual client goals / needs in order to recommend the best product and service
• Work with clients to find win/win solutions to issues that may arise
• Work collaboratively across teams

Consult

• Develop knowledge base and relationships with production teams 
• Assist with the collection of accounts receivable, customer service agreements, and organization of cattle/embryo/semen movements
• Work with clients to make the necessary production adjustments 

Partner

• Build relationships with external and internal clients that will facilitate an environment of trust, loyalty, and honest communication

Skills/Experience:

• Knowledge of livestock reproduction required; background and experience in the dairy or beef industry is preferred
• Excellent communication, organization, and time management skills
• Proficiency with a computer including Excel, Power Point and Word are required
• Occasional travel may be required (<10%)
• High degree of professionalism
• Strong client focus in person, on the phone, and with electronic communication

Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd’s genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies. 

Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement.

TOG has deep roots in the industry through its origin within the URUS family of companies. URUS is a holding company with cooperative and private ownership and is positioned at the heart of the dairy and beef industry. Its family of companies include Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS, with each having its own unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS Group has 26 operating companies in 15 countries and employs approximately 2,400 people.