Senior Manager, Operations

Job Description

Ingram Content Group (ICG) is hiring for a Senior Manager, Operations on day shift to support our Lightning Source team in Jackson, TN.  As a Sr. Operations Manager, you will oversee salaried and hourly employees in a fast-paced, complex manufacturing facility.  You will manage production & sorting throughout the facility, assist with hiring, monitor safety, security, maintenance, and repairs, and assist with other duties as directed by the Director of Operations.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and warehouse facilities function at maximum efficiency.   Safety is a core value in our distribution environment.  We emphasize this through training, education, and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

• Shift: Monday - Friday

Required Qualifications:

• College degree in Engineering, Operations or related technical field or directly related year for year experience.
• 5 years direct management experience, including a salaried workforce in a manufacturing, production environment with experience in the printing industry a plus.
• 4 years of progressive manufacturing production work experience with clear track record of success. 

Preferred Skills:

• Experience in the printing industry
• Technical knowledge
• Skilled in problem solving and communication

Key Responsibilities:

• Achieves ability to perform all job duties within the Operational workflow by developing full knowledge of all aspects of the operation of high-speed digital printers, laminators, binders, and trimmers within the Production department.
• Implements a fast-paced lean production system.
• Oversees KPIs, goals and objectives for the management team.
• Drives the manufacture and delivery of products on time.
• Builds a passionate manufacturing team with a positive, inclusive, results oriented culture.
• Develops, manages, and leads continuous process improvement strategies and initiatives.
• Leverages the flexibility of Lean, Six Sigma and Performance Improvement tools to enhance productivity.
• Sets clear goals and expectations for Operations and Area Managers; measures performance, provides feedback, and holds leaders accountable.
• Mentors and develops leaders and staff.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Provides strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Works closely with support staff (HR, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives.
• Oversees the supervision of the Operations area insuring the timely and accurate movement of materials in and out of the facility. Monitors and executes LSI policies and procedures for HR related issues including associate attendance and timekeeping. Monitors and reviews associate performance.
• Interviews applicants, makes hiring recommendations, oversees training and recommends disciplinary measures, as needed, of production.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Avid reader? Numerous opportunities to engage with books and authors
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your c