Senior Director of Concept, Design, Build & Regional Operations

Overview

Porter Hospitality is redefining how hospitality can transform underutilized spaces into vibrant hubs of connection and delight. As a growing company, we plan to scale to 20 locations and achieve $7 million in operating income within five years. We embrace a startup mindset and are passionate about delivering "Radical Hospitality." If you’re excited to build a multi-unit operation from the ground up, this is the opportunity for you.

The Director of Operations is a critical leadership role responsible for scaling Porter Hospitality’s multi-unit operations. This is a startup environment, so we’re seeking an entrepreneurial leader who can build, lead, and inspire teams while designing the systems and processes to support rapid growth. Reporting directly to the Managing Director, the Director of Operations will oversee all aspects of hospitality operations, from location openings to ongoing management, ensuring excellence at every stage.

Compensation range: $155,000 - $200,000/yr

Hybrid Position

Full time employee Benefits:

• 15 days of PTO
• 8 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year

Position Summary

• Concept, Design & Build
• Works with leadership team to take client engagements from intake meeting thru Solution Brief, Feasibility Report, Physical Build and Opening.
• Leads Porter Hospitalities Build team and directly manages VP Experience, CPMs and PMs, Project Consultants, and vendors to deliver concepts.
• Works with Business Operations team (Shared Services) to develop business systems that operate locations and roll up to corporate reporting and dashboards.
• Member of Senior Leadership team setting long term and short-term company strategy.
• Build & Scale Operations
• Develop and implement scalable operational frameworks for multi-unit growth as we expand into new markets.
• Lead the creation of location-opening playbooks, training programs, and SOPs to ensure consistency and efficiency.
• Oversee the opening and stabilization of new locations, ensuring each site meets brand and financial targets.
• Entrepreneurial Leadership
• Operate with a hands-on approach, comfortable rolling up your sleeves to build teams and systems from scratch.
• Cultivate a collaborative and high-performing team culture in line with Porter Hospitality’s values.
• Recruit, onboard, and develop operational leaders and staff for each new location.
• Strategic Execution
• Translate the company’s strategic goals into actionable operational plans that drive growth and profitability.
• Ensure all locations deliver exceptional guest experiences while maintaining operational consistency.
• Partner with cross-functional teams to integrate F&B, retail, and tenant programming into each property.
• Financial Stewardship
• Manage budgets, P&Ls, and financial models for all locations, ensuring profitability and cost control.
• Collaborate on financial forecasting for new markets, ensuring realistic ROI and investment strategies.
• Lead vendor negotiations, supply chain optimization, and other cost-saving initiatives.
• Continuous Improvement
• Establish KPIs to measure operational success and implement data-driven decision-making.
• Foster a culture of innovation and adaptability, constantly refining processes to improve efficiency.