Sr. Specialist, Customer Solutions (DFS)

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.

It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

Summary of the Job:

 

The Customer Solutions Specialist (CSS) is responsible for addressing the needs of internal and external customers via incoming calls, fax, e-mail or online requests for information about commercial loan or lease accounts. Such requests would include payoff calculations, balance information and telephone payments, as well as securing and maintaining adequate proof of insurance per the customer's contract requirements. CSS is also responsible for account UCC processing which includes customer documentation, filing, receipt verification, terminations and partial releases, The Customer Solutions Specialist reports to the Customer Solutions Manager.

About This Role:

 

Key Accountabilities for this Role:
1.  Answer incoming phone calls in a timely manner and scan and index file information into Sentry File

2.  Provide requested account information, answer general customer service questions and resolve account issues on accounts not related to collection or legal activity in accordance with DFS policies and procedures.
3.  Provide payoff calculation information, credit references, and enter telephone payments in a timely and accurate fashion in accordance with DFS policies and procedures.
4.  Secure and maintain adequate proof of physical damage insurance for financed equipment and proof of liability coverage on designated leases, enter insurance mail and scan required proof of insurance in accordance with DFS policies and procedures.

5.  Process UCC’s including amendments, continuations, requesting/obtaining driver’s licenses, terminations, lien searches and partial releases and then document UCC information in InfoLease or Rapport, scanning any necessary copies into Sentry File for future use or retrieval. 

6.  Other duties and projects as assigned.
7.  Exhibits professional behavior, conscientious about punctuality & attendance, demonstrates strong commitment to customer service and promotes positive working relationships.

8.  Understands and adheres to all company policies, laws, and regulations applicable to the role.

Hourly range for this role is $19.00 - $21.00

The Ideal Candidate for This Role:

 

Required:

• High School Graduate or Equivalent
• Strong Communication & Interpersonal skills
• Pleasant demeanor
• Ability to Multi-task
• High attention to detail
• Familiarity in navigating a PC, Word & Excel

Preferred:

• Bachelor’s Degree in Business, Ag Business or related field
• Customer Service, Ag or insurance-related background a plus

Compensation and Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20250095

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresen