Administrative Associate III

Job Title

Administrative Associate III

Agency

Texas A&M Engineering Extension Service

Department

Emergency Service Training Institute

Proposed Minimum Salary

$18.50 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

The Administrative Associate III, under general supervision, provides administrative support and customer service to an individual, team, department, or group within TEEX.  Duties include assisting with administrative support to include preparing files, maintaining records and documents, compiling, and verifying information using simple calculations and standard procedures. Inputs data into a tracking database or system. Processes documents or responds to requests for information from internal or external customers by phone or e-mail. May perform general office tasks such as copying, mailing, and ordering supplies and maintaining inventory.

This position reports to the Administrative Operations Program Manager.

Required Qualifications:

• High School Diploma or GED.

• Three years of experience in general office, clerical, or customer relations.

Required Licenses/Certifications: 

• Must have a valid motor vehicle operator’s license or ability to obtain within 30 days of employment.

Preferred Qualifications: 

• Bachelor’s Degree from a four-year university.

• Five years of experience in general office, clerical, or customer relations.

Physical Requirements:

• Ability to sit for extensive periods of time in an office environment.

• Ability to communicate verbally and in writing.

• Regular use of computer/keyboard.

• Physical conditioning consistent with moving and maintaining office supplies, training materials, academic records, and/or training documents.

• Some lifting/carrying of office and online training reference materials, documents, supplies, records, certificates up to 20 lbs.

• Ability to travel independently to other locations by driving.

Knowledge, Skills, and Abilities:

• Intermediate knowledge of word processing, spreadsheet, data entry applications, standard office equipment, and computer using Microsoft Office 365 suite.

• Ability to work independently and use discretion in making decisions in accordance with the TEEX SAPs and/or any other rules as determined by Agency compliance.

• Excellent customer service skills.

• Ability to multitask and work cooperatively with others.

• Strong verbal and written communication skills, analytical, interpersonal, and organizational skills.

• The ability to interact respectfully and professionally with customers and others (students, vendors, staff, etc.).

• Ability to work productively in teams or independently as needed.

• Ability to work with sensitive information and maintain confidentiality.

• Ability to work in a demanding and fast-paced environment.

• Ability to attend professional development opportunities and seek personal growth.

• Demonstrated positive attitude and work ethic.

• Ability to exhibit punctuality by arriving to work and scheduled events on time.

• Strong attention to detail and accuracy in processing.

• Ability to answer Microsoft Teams telephone system, screen calls and route to additional staff as needed.

• Ability to actively demonstrate the TEEX Values – Safety, Teamwork, Adaptability, Respect, and Stewardship.

Equipment: 

• Frequent use of standard office equipment: computer, keyboard, communication platforms and multi-functional printer.

Notifications: 

• This position is security sensitive.

• This position may require work beyond normal office hours and/or work on weekends.

• This position requires compliance with state and federal laws/codes and Texas A&M University System/TEEX regulations and procedures.

• All tasks and job respo