Airport Customer Service (57756)

AVAILABLE SHIFTS:

• 8am - 4pm Tuesday & 4pm - 12am Friday plus weekends and other days as needed (looking for someone flexible with open availability)

We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. We are currently looking for guest ambassadors to provide our guests with a welcoming environment and get them quickly to their destination in a safe manner. If you have a desire to work with a great team in the travel sector, are energetic and organized, you should apply.

Summary: Provide customers with a welcoming environment and get them quickly to their destination in a safe manner.

Duties and Responsibilities:

• Answer customers questions and provide information on procedures or policies.
• Create a welcoming experience by authentically greeting customers.
• Direct guests to parking space and accurately complete transactions.
• Dispatch shuttles and ensure space usage is maximized.
• Receive and prioritize incoming telephone calls.
• Compile and maintain reports and records.
• Maintain an exceptional level of customer service and responsiveness.
• Maintain clean and orderly checkout areas and complete other general cleaning duties.
• Complete other duties as assigned.

Qualifications:

• High School education, training or an equivalent combination of education and experience required
• Previous dispatch, cashier, and/or customer service experience preferred
• Successful background and drug screening results required
• Must be flexible and able to work holidays

Available Benefits:

• 401(k) with company match
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• High School education, training or an equivalent combination of education and experience required

• Previous dispatch, cashier, and/or customer service experience preferred

Competencies:

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Effectively present information in one-on-one situations to customers and other employees of the company

• Add, subtract, two- digit numbers and multiply and divide with 10s and 100s, perform these operations using units of American money

• Determining causes of operation errors and deciding what to do about it

• Pleasant with others, good-natured, cooperative attitude

• Reliable, responsible, and dependable

• Honest and ethical

• Knowledge of the structure and content of the English language including the spelling and meaning of words

• Aptitude to work independently as well as in a team environment

• Effectively multi-task and adapt to fast paced environment

• Think ahead, connect pieces of information, and coordinate workforce accordingly

• Basic math and computer skills

• Read, write, and comprehend simple instructions, short correspondence, and memos

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• See details at close and far range

• See under low-light conditions and in the presence of a glare or bright lighting