Senior Hardware Technician

Rea & Associates is a growing Top 100 Accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and thirteen offices in Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.

The Senior Hardware Technician will be responsible for overseeing the maintenance, troubleshooting, and optimization of hardware systems, including but not limited to computers, servers, networking devices, and peripherals.

Responsibilities

• Provide expert-level maintenance and support for all hardware components within the organization, including desktops, laptops, printers, scanners, servers, conferencing and networking equipment
• Diagnose and resolve hardware-related issues promptly and efficiently, minimizing downtime and disruptions to business operations
• Lead the installation, setup, and configuration of new hardware systems and peripherals. Ensure compatibility, functionality, and optimal performance according to organizational standards and requirements
• Plan and execute hardware upgrades, replacements, and optimizations to enhance performance, reliability, and security
• Maintain accurate records of hardware inventory, including serial numbers, configurations, and warranty information
• Develop and implement asset management processes to track hardware lifecycle, usage, and depreciation
• Utilize and manage ITSM solutions to push updates and new installations to end points
• Ensure hardware systems comply with security policies, regulations, and industry standards
• Collaborate effectively with cross-functional teams, including IT colleagues, software developers, and end-users, to address hardware-related requirements and challenges
• Stay informed about the latest hardware technologies and best practices to continually improve infrastructure efficiency

Knowledge, Skills, & Abilities 

• Proficiency in hardware installation, configuration, and optimization, including familiarity with hardware standards and protocols
• Strong understanding of networking principles and protocols, such as TCP/IP, DNS, DHCP, VLANs, and routing
• Strong analytical and problem-solving skills
• Excellent communication skills with the ability to translate technical concepts into non-technical language
• Meticulous attention to detail
• Strong organizational and time management skills

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent job experience
• 5+ years of experience in IT support, with a focus on hardware management and troubleshooting
• Proven expertise in diagnosing and resolving hardware issues across a variety of devices and platforms
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate) are a plus

Benefits

Rea & Associates offers a wide variety of benefits to help support our employees' health, wellness and financial goals.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Four (4) weeks PTO
• Twelve (12) paid holidays, of which three (3) are floating holidays

Rea & Associates, Inc. is committed to providing equal employment opportunity for all individuals regardless of race, color, religion, sex (including without limitation pregnancy, sexual orientation and gender identity), age, ancestry, military status, national origin, genetic information, disability or other characteristics protected by applicable law. Equal opportunity extends to all aspects of the employment relationship, including but not limited to hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms, conditions or privileges of employment, or any matter directly or indirectly related to employment.

Rea & Associates does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea & Associates will not be responsible for fees related to unsolicited resumes an